Signed up for Bronze but getting CSV error

[JandyM]

Hi!

I just signed up for shipstation with Bronze and I'm getting an error that says. Do I need to contact support or shipstation not reading CSV(not formatted right)?

 

[Manager-Erin]

Hellio @JandyM , 

Welcome to the community, we are so happy to have you here with us.

If you are getting this error message you will need to reach out to our support team directly. They will be able to troubleshoot and look through your export as well. You can use the steps in this help article to reach support or you can email support@shipstation.com. 

Hopefully this helps you out. 

-Erin: Your Friendly Neighborhood ShipStation Community Manager