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Tech Support on Strike?

sales95
Occasional Contributor

‎06-15-2022 04:54 AM

Is SS tech support on strike?  The tech chat function has not worked for two days, and when it finally worked this AM we were #1 in the que and after 15 min when no one came on the chat it closed out.  There has been no response to our tech ticket that is now over 24 hours old.

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1 REPLY 1

Moderator-Davis
Alumni
Alumni

‎06-15-2022 07:55 AM

Hello there @sales95, 

 

As it turns out, no, the support department is not on strike. 

 

The chat function is operational but we have had some longer wait times to get into a chat session. That chat process is absolutely still working. 

 

Thank you for your patience in regards to your ticket, if its already 24 hours old, I'm very confident it will be answered soon. 

 

From Moderator Davis, May the force be with you!
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