What am I doing wrong that is preventing the label to be generated?

[HoadGal]

When I try to print a label there is a pop up that says "Accessory may not be combined with the product" but there are no other instructions as to what I did wrong or what I should have done. A "real person" chat told me that if I check "Online" as the confirmation option, then I can't select "the driver may release the package without a signature". I would like to use the "no signature" option but they still didn't tell me what confirmation option I needed to use. I'm new at this and wish there were some way to actually speak with someone.

Thanks for any tips you might be able to share.

[CaraAdmin]

Hello, @HoadGal!

Thank you for your post!! The error message you are receiving indicates that the carrier isn't accepting some combination of your shipment configuration settings. Please reach out to support@shipstation.com. 

Thank you, and have an excellent rest of your day!

-Cara

[ShipCustomer]

I had the same issue, and I had to choose different, more expensive shipping options (e.g. changing from UPS Ground Advantage to UPS Ground), which in a split order was a difference of over $3. I was asked by the support person to reach out in the community for answers, so here I am. What is the prerequisite to be able to select UPS Ground Advantage or any option that may be more cost favorable in the future?

[ShipCustomer]

Found the answer with some help through support staff. The problem was my package was outside of the parameters for Ground Advantage as it was too large. The support person provided me a link to those parameters, which were in the ShipStation knowledgebase. I was specifically looking for a technical issue, but next time will think more broadly when troubleshooting.