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Where is the "Refresh conection" button mentioned on the status webpage to print labels?

shippymcshipper
Occasional Contributor

‎09-06-2023 12:10 PM

On the status page it says "please refresh the web page and select the "Refresh Connection" button on the newest version of ShipStation Connect."

 

Where is this? And why wouldn't they mention where it is? 

 

 

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2 REPLIES 2

r_hudson
Contributor

‎09-06-2023 02:17 PM

Yup, we can't find it either! Very frustrating!

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shippymcshipper
Occasional Contributor
In response to r_hudson

‎09-06-2023 02:31 PM

Try logging out of connect. Then uninstall. Then delete any folders you can find related to it. Download from the site. Reinstall. This is how we got the new version to show up that has this button.

and use the new layout.

 

This is what support had us do.

It's too bad shipstation can't make anything easy or clear for their customers.

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