edit order shopify

[matt30]

At this time with Shopify's new order editing feature, shipstation currently only supports adding line items to current orders. We would like the feature to also support removal of items as well. Otherwise we have to split orders which is not efficient.

[jay3]

Bump. Any update on this? Editing orders in Shopify has been around for over 2 years now and ShipStation still hasn't pushed out this functionality. This is causing issues downstream with some orders not closing out properly.

[SuperMgr-Sarah]

ShipStation added the "Use Fulfillable Quantity" setting for connected Shopify stores several months ago. This setting will update the quantity of the items in an order that has been edited in Shopify upon refresh in ShipStation. This setting is still relatively new and has a few limitations. Review the Updating Modified Shopify Orders section of our Shopify help article for more information. 

If you'd like this setting to be enabled on your ShipStation account, you must contact our support team and request it. 

We'll keep this post in the Started status as our development team addresses some of the limitations present in the current iteration of this feature. 

[Max]

I made a post some time ago here: https://community.shipstation.com/t5/Stores-Carriers-and-Other/Editing-and-removing-line-items-in-Sh...

This post shows how Shipstation can use GraphQL to accurately adjust the order on Shipstation's side to reflect that of Shopifys. 

+1 on this request.

[relentless]

It's been 4+ years since this feature was rolled out with Shopify, how is this not part of the integration yet?  

[CaraAdmin]

Hello, @relentless!

Thank you for your post! I checked with the development team, and they confirmed that you can remove items from an order by updating the quantity to zero. They also recommended that I share the following Help Center article with you for more details.

Please keep sharing your thoughts about the product and how we can improve it. 

Happy Shipping!

-Cara