Carrier Integrations

I am a small business owner using starter pack for shipstation - but suddenly shipstation decided to take away the API renewal settings away on my plan and there is nothing I can do except for upgrading my plan and paying more?! which is ridiculous to me - the only reason I chose the starter pack was because it fit my budget and fulfilled my needs and now you expect me to pay more just to keep what I had?!I’m utterly disappointed in this and would like shipstation to reconsider this decision! More disappointing is the fact that I can’t reach an agent when trying “chat with us” feature as the AI bot won’t let me - it keeps telling me there is nothing i cant do besides upgrading! I’m considering other options in the meantime! 

Two issues: 1. Currently we don’t have the ability to remove the MARKETPLACE SELLER wording from the Royal Mail labels.This sounds like a small issue but it is huge writing and looks terrible and I've never seen it before.  Totally unnecessary and stops us from being able to use this potentially amazing service until resolved.  2. When the label is downloaded for printing, some kind of receipt is in the same file so you have to deselect/delete the receipt page.  An unnecessary hassle but not the end of the world...  Thanks for any thoughts.   

One of our customers uses Shipstation for national shipping.  They use use for their local shipping.  They would like to have us added as a carrier in ShipStation so they can stay in your environment.  How do I go about being added as a carrier?  Denis

Every day I get an email from Stamps.com about a couple of refunds - every day - same refunds.  Will they ever stop?

Just found out the hard way that Shipstation had turned on automatic insurance on our shipments a couple months back.  You might want to check your settings to ensure it didn’t happen to you. 

We’re running into a consistent issue where the FedEx rates shown to our customers in WooCommerce are significantly lower than the rates ShipStation charges us when we purchase the label.For example: Customer pays on our WooCommerce site: $22.47 ShipStation charges us for the same shipment: $30.00 Our WooCommerce store is connected to ShipStation, and we’re using live FedEx rates at checkout. However, the rates customers see do not match the actual FedEx rates that appear inside ShipStation when we go to create the label.We’ve double‑checked: Package weight and dimensions FedEx service selected Address accuracy Our FedEx account is correctly connected in ShipStation Despite that, ShipStation’s rate is significantly higher what the customer was quoted.Has anyone else experienced this mismatch between WooCommerce FedEx rates and ShipStation FedEx label charges? We’re trying to determine whether this is a configuration issue, a known limitation, or something related to negotiated

Any chance of getting a “Canada Post Expedited Lite” option for shipping via canada post?ebay provides this option, but not shipstation.it’s extremely uneconomical to ship small light low value items with tracking in canada otherwise.  

Is anyone else having issues creating prepaid duties USPS labels going to Canada? We keep getting an error message that says: GetConsolidatorPermitNumber could not find permitNumber, addressID=6 rRDProductCode=DDP packageType=Package

Hi, when I try to update my stores it states failed to import. Shipstation has tips on how to fix this but I was wondering if it is on Walmart’s side.

I had several customers contacting me over the last few days as the UPS tracking numbers were bot showing ANY scans. I started tracking the corresponding USPS tracking numbers and they were being held/returned because POSTAGE WASN'T PAID.  To make this even worse, when I contacted shipstation tonight, I found out THIS WAS A KNOWN ISSUE!! NOWHERE on the shipstation status page OR in any emails from shipstation is there a warning NOT to use this service or a notification that there was a problem. I have angry customers, hundreds of dollars of orders in limbo, and the shipstation response is "we are working on it and may resolve the issue within 72 hours, but we can offer you a free month of service.". 😳 WHY WOULD YOU CONT8NUE TO ALLOW A SERVICE TO BE ISED IF THIS WAS A KNOWN ISSUE!!

ShipStation supported Sendle carrier in Canada for label and tracking information. In fact, Sendle in Canada was responsible for 95% of all shipments in Canada using ICS Courier with only 5% via Canpar. After Sendle ceased operations, we are still able to ship ICS Courier using their favourable rates, but ShipStation does not support ICS Courier. There is no integration option to add it as a carrier account, nor is there tracking support. I would like to request that the ShipStation team review this matter and consider implementing ICS Courier in the near future.

I am wondering if anyone else is running into this issue. I run logistics for my company.  I have been having issues when some packages can not be delivered (most of my packages sent out need a signature upon delivery), they will be sent back to the CEOs house, even though our Ship from and Returns address is set to our warehouse location.  I can create return labels no problem.  Even the shipstation billing to set to the warehouse location.  Maybe cause the actual account holder is the CEOs?While Shipstation is investigating the issue, im suspecting its because im printing UPS labels, but with shipstation.  I did NOT link our actual business UPS carrier account.  I decided to link our actual carrier account hoping this will fix the issue (even though we have to pay extra to add our own carrier)?Hopefully someone can help!

Please add Spee Dee as a shipping option. 

I got an order from a customer in Sweden. The products weigh around 4 pounds and have a declared value of around 180 USD. The box itself is about 8in x 6in by 12 in. Somehow UPS Worldwide Saver shipping costs came out to 255 dollars. what is going on here? Is this a glitch? I checked everything and I dont see any reason it should be this expensive. The weight, the declared value and everything else is normal. This is 3 times as expensive as USPS expedited shipping (which is already obscenely expensive). 

A week ago UPS disappeared as a carrier on my Shipstation bronze account. In a chat, tech support said UPS had locked the account. I checked with UPS, they said there is no problem with the account. I can log into UPS and ship with the same account directly with no issue, but Shipstation will not let me add them as a carrier. Since then I have tried to contact Shipstation several times with no success. Last week was our big holiday shipping period. The majority of my orders were UPS. I sent several of them directly with UPS, and several via USPS. It has cost me a lot of extra money to do this. Is Shipstation support really this bad?

Regarding this Request #9040128In the last 2 weeks, I have received over 1800 Adjustments from USPS called "Incorrect packaging used",  over 4430.81 USD in extra chargesThis request i am asking why 2 shipments the same product, Same dimensions, same weight, and one is being charged with additional charges (incorrect packaging used) , And the other is being credited the same charge?and nobody is able to provide a clear answer, i always receive an generic answer to dispute the charges with USPS, they are not able to support since the account belong to shipstation.I am disputing all these extra charges and requesting a refund for over 3000 USD in extra charges.i noticed a lack of knowledge and support from the Shipstation team. 

When I try to purchase a UPS label I get a message that says my "UPS by Shipstation" account has insufficient funds.  There is more than enough money in my Shipstation account.  If I push "Continue" on the insufficient funds page (which would normally purchase the necessary funds to complete the order), it just sits there and does nothing.On my Carriers page, the UPS option is greyed out.  If I "Activate" it, nothing happens -- still gray.I have successfully purchased labels through USPS, so the funds are there and my account seems to be in good order, except for the UPS portion of it.Anyone have any idea what might be going on?Thank you for any replies

Does Shipstation yet have the capability to print Canada Post Duty Pre Paid labels for shipments to the USA? I see that there is a place to enter my Zonos account information in my Canada Post account, but I can't find any documentation within Shipstation. Since there is no way for me to tell if Canada Post Label that is printed from an order contains the electronic DPP information, there is no way for me to test this. I have an article from Zonos that shows how to connect my zonos account to Canada Post within Shipstation. https://zonos.com/docs/postal/shipping-via-posts/zonos-and-canada-post/verified-accounts/connect-your-account-key , which I have done, but I need Shipstation to tell me if there is anything else I need to do, and if, by connecting my zonos account, the labels will be DPP?

I have a published a shipengine connect app, I have a carrier that is not listed in shipstation.How can I add that carrier in shipstation. Currently I am in https://ship-devss111.sslocal.com/.Please tell what I need to do for that.

WooCommerce accounts for more than 30% of all E-Commerce Stores. Why is there still not a plug-and-play live shipping rate integration? I've seen previous posts, but it's time that those who require these features are given what they ask for. You gave it for shopify, and Shippo gives it for Wix. You don't realize the convenience this would serve to those who appreciate your platform and use woocommerce. God Bless. 

This past week there appears to have been a change to shipping status for returns.Previously, "In Transit" meant that the package had been scanned by the carrier and not yet delivered. About a week ago that seems to have changed because I have a number of return packages where the return label was created (I run a rental service and send the return label with the item), and the shipping status shows "In Transit" the truck icon.This is not helpful because I previously relied on the status to indicate who had not yet "put the package in the mail". Now all packages (other than delivered) show "In Transit", so I have to check the individual USPS tracking to see if just the label had been created or if it had actually been scanned.I have sent several messages to support about this change in behavior, along with screenshots and tracking links to illustrate the issue, and they have been unhelpful in just spitting back the standard definition of "unknown" and "in transit" which is contradicted

 Truly wish shipstation allowed third party logistics companies to integrate for Pallets rather than just the one they have. the rates arent great.  we use myexpressfreight and the rates are unbelievable.  its so simple. they have an API, but honestly we send them a quick email with the shipping details to avoid the $99 a month API cost and we get the BOL or quote back in about a minute.  they have a website too.  

Is there a way to set up your DHL eCommerce UK integration so that you receive automatic shipping status updates such as "in transit" or "delivered" that then appear in your Shopify dashboard? Currently ShipStation only shows provides Shopify the "tracking added" update and doesn't even update to "delivered" like UPS does. It's really frustrating as I've been told I will need to update all of my DHL shipments manually to delivered in Shopify but this is such a waste of time as I'll need to check each shipment individually to make sure it was, in fact, delivered. Any thoughts??

We are facing a significant issue with the way shipping label charges are presented in our invoices/statements. Currently, ShipStation provides only a final total for our label purchases without a breakdown of taxes paid on individual labels. As a Canadian business, this lack of transparency is causing serious complications in meeting our HST reporting obligations.Under Canadian tax laws, businesses are required to report and claim input tax credits based on clear documentation of taxes paid. Failure to provide this information may result in non-compliance, which puts us at risk of penalties and audit complications. We are concerned that ShipStation’s current billing structure does not align with these legal requirements, and withholding such critical information from Canadian customers could be seen as a violation of our rights under tax regulations.Additionally, we have noticed multiple open issues regarding this same concern in ShipStation's community forums, suggesting that this is

My test orders are coming through in shipstation but test orders are not allowed to choose shipping during checkout. What do I need to do to make shipping appear at checkout and calculate those rates.  I'm only shipping to the US.