Discussions

Has there been a change for ShipStation Support? I have noticed that the support opening hours have changed from 8 am CST to 9 am CST. Is this the case because support has now been outsourced overseas? 

I see it's been an ongoing issue for a few years based on similar requests, but wanted to bring attention to this much-needed feature within Shipstation again.As it stands, Shipstation only displays the cheapest option, however, I want it to be able to show ALL shipping options (even if they're more expensive) to not only give customers options, but to allow other add-ons within Shopify to be able to make rules based off of the shipping options.I am wanting to only display USPS for PO Boxes, however, it only pulls a live rate for USPS for ALL addresses since it's cheaper than FedEx or others. This is not ideal for non-PO box addresses because I want them to choose from FedEx only.

Hello, is anyone else seeing a problem when shipstation suggets combing an order. I have noticed that when it does it gives me the wrong customer name but when we go in to look it has the correct customer and orders to combine. I have opened a ticket with shipstation to see about getting this fixed.  

We would like to be able to set the Request confirmation to “Origin Signature not required” for Purolator shipments. The choice is not available on import until the order is saved but there doesn’t even seem to be a way to make a rule that applies to existing orders that we could trigger manually.

Hello Product Team,We recently transitioned to ShipStation primarily due to its direct integration with QuickBooks Online (QBO). While the integration is active, we are encountering a critical issue with invoice creation.When invoices are pushed to QBO, the system automatically generates a new invoice number instead of using our order number. This is causing significant disruption to our workflow, as we require the order number to be used as the invoice number for tracking and reconciliation purposes.Currently, mapping the order number to the memo field is not a viable solution, as it does not resolve the core issue of invoice numbering.We request one of the following: Allow us to map the order number directly to the invoice number field, or Modify the existing hardcoded behavior to use the order number as the invoice number If neither option is possible, please provide an alternative solution that ensures consistency in our invoicing process.This issue has halted our operations for

Good afternoon,The following is a problem which faces anyone shipping food, supplements, or medicines/drugs to the USA.When you do so, it is necessary to complete an FDA Prior Notice before the arrival of the shipment and send this to the carrier for customs clearance.The FDA Prior Notice form can only be completed AFTER you have a Tracking ID (and hence AFTER the creation of a label in Shipstation).The FDA Prior Notice form therefore cannot be attached to the shipment's customs forms, as these are generated electronically in Ship station, and cannot be altered after the courier Tracking number is generated.  And of course a Tracking number is needed to complete the FDA Prior Notice in the first place. So in terms of attaching the FDA Prior Notice confirmation number (or form), it's a 'chicken-and-egg' type situation. I would appreciate I would appreciate a function which allows transmittal of a customs form to the carrier’s customs clearance team, after the generation of the label, id

I am trying to find a way to add the buyer's phone number to our packing slips, the same way we have the recipients phone number displayed.  I have familiarized myself with the list of packing slip field replacements in custom templates, and while [Recipient Phone] is included in the list, there is no option for [Buyer Phone].Is there possibly a work-around for getting the buyer's phone number to be included in our packing slips?

Was creating labels for orders when I noticed a new banner warning on the insurance. It displayed as “You could be liable for lost or damaged goods” with a warning triangle and yellow box. Never gotten this warning before and assumed it was the result of fulfilling a large order but when checking the smaller orders it appears that this new banner also replaced the “Insurance”. It still has the drop down option and I am able to select an insurance option, but I don’t think the “Insurance” needed to be replaced with this new banner as it made it seem like there was an issue rather than an option I can select. 

So, when i get near my 500, i use shippo accounts to finish off the end of the cycle orders. I noticed this morning…. it was costing me 40-50 cents more a package on shipstation than usual, so i went over to shippo and it was the usual rates…  but on shipstation it was 40-50 cents higher for the same zipcode, going from the same place.  Did stamps do the usps rate a week early ?  If this is an error, will we be refunded? Will there be transparency? my 4.78 shipments are all now over $5.20+

This issue was brought up about 3 years ago and the pop-up tiles are still popping up.  They pop up all the time.  They let me know I purchased postage.  They let me know I'm printing a label.  They let me know I'm printing a packing slip.  I already know all those things.  I don't need a pop up to tell me what I just did one second ago.   AND - they are in the way.ShipStation really loves its pop ups.  So, if ShipSation is unable or unwilling to remove those pop-up - at least put something useful in there.  Maybe some good jokes, or stock tips, or breaking news...  I don't know... anything.  I just know I don't need a pop up to tell me I printed a label. 

Will we ever be able to print an end of day scannable form for the UPS drivers to scan when picking up? This is a real issue for us especially over the holidays. But drivers will not always scan every package for us, especially when there are over 600 packages. We get one for the USPS but why is it not possible for UPS via Shipstation? 

Anyone used ParcelGuard Claims recently? Meaning in the past few months from today July of 2024We are coming back to ShipStation as we currently using Veeqo and we are an Amazon FBM using CSBAWe have seen all the comments on ShipInsurance but would like to know about recent claims, such as - Amazon Client reports not received when the tracking states that it was delivered. Claims of shipping damage and when sellers get notified from Amazon CSBA (Customer Service by Amazon) for which we use, and client refund with a category of "General Adjustment". Let us know your experience with ParcelGuard along with is it better than ShipInsuranceThanks! / Dave 

My customer engagement page has been broke for months now and i keep getting the runaround from support.here is what it looks likeAm I the only one who has this issue?This is pretty ridiculous that a main feature can't be fixed in a reasonable amount of time.

Can you please make the USPS and UPS shipping labels the same width? The UPS label is slightly wider than the UPS (outline size). So when you print say two labels on 8x11 paper, stack the USPS on top of the UPS label, then cut them both along the USPS boarder, the UPS label is cut off on the sides and not usable. Right now, I have to remember to stack the UPS label on top and I don’t always remember to do this and it becomes a bit frustrating. Just FYI, Pirate Ship does print both labels the same size. 

I'm very excited that ShipStation has created the new Inventory Sync tool, that it works with so many stores and now works with bundles. I'm currently using another tool to manage inventory, but would much rather ShipStation handle it.Having said that, whenever I've been an early adopter of new tech, the solutions aren't always 100%. Does anyone else have experience turning the feature on yet? How well has it worked for you?  

Would it be possible to automatically add a note to the Shopify order when we create an additional shipment for an order that has already been fulfilled? For example, if a shipment is lost or if we need to resend a product due to a defect, we create an additional shipment in ShipStation. However, there is no record or note of this second shipment in Shopify. This functionality used to work, but it seems that a recent Shopify update has broken it. I contacted both ShipStation and Shopify support, and Shopify provided the following explanation: ShipStation's previous ability to leave a note in the Shopify order for a second shipment is currently not working due to how Shopify handles multiple tracking numbers and fulfillments. Shopify only supports one tracking number per fulfillment, meaning that multiple tracking numbers require multiple fulfillments. When ShipStation treats multiple shipments as a single fulfillment with multiple tracking numbers, Shopify does not allow adding notes f

I am a small business owner using starter pack for shipstation - but suddenly shipstation decided to take away the API renewal settings away on my plan and there is nothing I can do except for upgrading my plan and paying more?! which is ridiculous to me - the only reason I chose the starter pack was because it fit my budget and fulfilled my needs and now you expect me to pay more just to keep what I had?!I’m utterly disappointed in this and would like shipstation to reconsider this decision! More disappointing is the fact that I can’t reach an agent when trying “chat with us” feature as the AI bot won’t let me - it keeps telling me there is nothing i cant do besides upgrading! I’m considering other options in the meantime! 

I am really upset at the new warning that tells me that I might be liable for lost or damaged goods. Seriously, what is going on?!First of all, the verbiage is crazy insulting to me. Many of the items I ship *are* insured and covered, and I don’t need you tell me they aren’t. Especially in this way that looks like it is trying to scare me into an upsell. How dare you put a warning on my screen to falsely suggest I have a liability because of the way I do things.Second, the exclamation point and warning sign is a ridiculous choice. I am a high volume shipper - 100s of orders a day. When I see a warning, it should be something that needs to be addressed. I don’t need to see this bizarre fake “warning” on every order, hundreds of times a day. I am training a new employee this week and I shouldn’t have to explain to them “oh, that is a FAKE warning and that one you should ignore, but please pay attention to other warnings”. It’s beyond crazy. Third, I find this to be a very bad sign for Sh

The insurance alert that just showed up a couple days ago is very distracting and should be removed. These yellow exclamations are an eye sore for shippers and should be able to be turned off.  

Adding a feature in ShipStation to show only one specific shipping account for a specific store would be very convenient.

I just combined three orders in error when there only should've been two.  What a nightmare. It changed the address on all three orders to the address of the one that should not have been combined.  I could not figure out how to go back to before I made the error. Just spend an hour on chat trying to rectify.  This is a serious flaw in your system.  Orders combined in error should be able to be uncombined and back to their original status!!

If I manually update a product’s inventory in ShipStation, will it update other connected systems? And if I update it in another system, will ShipStation get updated too?

Hi ShipStation Community,We have ShipStation connected to our Magento 2 store and the order/shipment flow is working well — orders pull in from Magento, we ship them, and tracking updates push back correctly.However, we're running into a gap with inventory management and wanted to ask about your experiences:**Our situation:**When an order is shipped through ShipStation, inventory is deducted correctly. But when we manually edit the stock quantity of a product directly in Magento (e.g. after a stock recount or new stock arrival), ShipStation does not reflect that updated number. Similarly, if we adjust inventory manually inside ShipStation, it does not push back to update Magento.**Our questions:**1. Is true bidirectional inventory sync between ShipStation and Magento 2 on the roadmap? The community post from December 2024 mentioned it was coming — any update on a timeline?2. For those of you running Magento 2 + ShipStation, how are you handling manual inventory adjustments? Are you usi

Two issues: 1. Currently we don’t have the ability to remove the MARKETPLACE SELLER wording from the Royal Mail labels.This sounds like a small issue but it is huge writing and looks terrible and I've never seen it before.  Totally unnecessary and stops us from being able to use this potentially amazing service until resolved.  2. When the label is downloaded for printing, some kind of receipt is in the same file so you have to deselect/delete the receipt page.  An unnecessary hassle but not the end of the world...  Thanks for any thoughts.   

I’m curious, does anyone else here use Shopify with multiple locations, and rely on the Ship From location in Shipstation to update the Fulfillment location in Shopify?If so, is Shipstation actually sending the correct location to Shopify? There was an update in September that completely broke this integration for us. Now Shipstation does not send the Ship From location to Shopify, and our orders end up being fulfilled from the wrong location unless someone manually updates the fulfillment location in Shopify before the order is Shipped.Shipstation support has been completely unresponsive and unhelpful. Our CSM was moved from our account two months ago, with no replacement, and our account manager won’t even respond to me. I involved Shopify support who is asking Shipstation specific questions about the API integration, and Shipstation hasn’t responded in 3 weeks.  I’m so fed up with the bugs that I have to show proof of over and over and over again, only to be ignored and never have t