Hi Denise! Thanks for posting. Losing tracking data on older shipments due to carrier tracking number being recycled can be rough especially when it comes to claims that you might need to file in the future.
The good news is there is a way for you to pull the information that you see while hovering over the tracking number in the shipments grid can be extracted via a custom shipments export. The field name is going to be called Delivery Message and it displays the most recent tracking message received from the shipping carrier.
How to create a custom export format with Delivery Message included.
- start in the shipments tab.
- select the order or orders that you want to pull information for by clicking the check box next to the orders you want to include.
- Locate and click the export drop down menu and click shipped orders.
- From the pop up screen that appears select create a new format.
- Around the top of the export shipments pop up locate and click the box in the upper right hand of the pop up next to the text that says "show advanced options.
- click to select a field you want to select from the "available fields" and then click the arrow pointed towards the "Fields to export" list to add this field to your new format.
- Repeat step 5 until you have all fields you want. Making sure that you have included at least the three following fields : Order Number, Ship date, Delivery Date and Delivery Message.
- Click Save format and you will be brought back to the first export popup
- make sure your new format is selected (has a blue highlighted dot next to it) and hit export.
This should get you what you need. If you want to learn more about custom exports and what fields are available you can check our Export Shipment Records article for more details.
