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API Error when posting order

New Contributor

Cannot insert the value NULL into column 'Description', table 'Shipstation.dbo.OrderItem'; column does not allow nulls. INSERT fails.\r\n
The statement has been terminated.
Getting this error when submitting order data.


Occasional Contributor

I'm having this same issue - I can't remember what ridiculous steps 'help' had me do but it still didn't fix it. I found this post when I googled the error message I'm getting when I attempt to import orders from a Square account

Hello JessaM507!


Thank you for your post! To ensure you are all taken care of, I have contacted the support team, and someone will contact you to look at some settings and troubleshoot. 


We appreciate you and your business!


Have a wonderful rest of your day!