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API Related Issues

trafa
First-timer

Hi,

1. We need to be able to pull all the order from website to shipstation and when it is shipped through shipstation then it should automatically mark the order shipped with shipping info on the website.

2. There is a check box which will decide whether you want to let the customer know that order shipped. If checked then it will send the shipping info to customer as well.

Above is my clients requirement, please help us in getting Shipment tracking ID and how we can obtain AWB number.

2 REPLIES 2

SuperMgr-Sarah
Employee
Employee

Hello!

 

ShipStation should be importing your orders with all the available order data for the specific store integration you are using, and its default behavior is to notify the marketplace once you've shipped the order (that is, once you've created the label). Is this not occurring? If not, what selling channel are you importing orders from? Is it not importing all the data? or is it not sending the notification back to the marketplace?

 

To send shipment notification emails to the customer, you must set the Notifications options in each of your store's Store Settings in ShipStation to do so. Go to Settings > Selling Channels > Store Setup, then click Edit next to your store. Then click the Notifications tab and select the email template you want to use. 

SuperMgr-Sarah_0-1616455384079.png

ShipStation will send the shipment notification based on the settings you set in this screen. These must be set for each store you want to send notifications from. 

 

The tracking number associated with the label will be sent in both the email and the marketplace notification automatically. If you are instead building either a custom store or using ShipStation's openAPI, you'll need your developer to review the related documentation for each, which will tell you how to get the data you need for the API calls you are making. 

 

Sarah H.
Austin, Tx

JoeC
New Contributor

This is possible with the API. Depending on if you have a supported sales channel or not. If supported, ShipStation can do this for you already. If not supported, you need a custom integration to link your sales channel to ShipStation. 

 

We do this already using PHP and the PHP library by michaelbonds. 

 

https://github.com/michaelbonds/ship-station