Amazon Issue. Buyer places order on 1 amazon store but Shipstation creates 3 orders for 3 amz stores

[RobotBrothers]

Hello. 

experiencing 4 days of this issue where a buyer will place an order on Amazon, either .com or .CA or .MX. After SS import, my other amazon stores are showing the same exact order all 3 times, one under each amazon store 

If I go to print without checking will print labels for all 3 as well. I have to manually cancel the incorrect orders after verifying which store the buyer actually purchased on.

[Moderator-Davis]

Hello there @RobotBrothers, 

Anyone experiencing this type of behavior where orders are duplicated upon import will want to reach out to our support department. 

This linked article is about contacting support if needed. 

[RobotBrothers]

To follow up, we did contact support , 7 days ago, same day as we posted this, no response yet and having the same issue still.

[RobotBrothers]

This has gotten worse. It seems someone is working on it, and the doubles and triple orders have stopped, but now the order info (color /size/ type variations) are removed from the labels and pull sheets and replaced with a URL.  Forcing us to void all these labels, use another service, and now verify all the tracking was updated correctly. Still no direct contact from support. Is anyone home?

[Moderator-Davis]

Hey there @RobotBrothers, 

Thanks for your patience. I'm glad to hear that the duplicate orders have stopped.

I know that our team is actively working on that mentioned URL behavior. 

As soon as there are updates, you'll be notified here or in the existing email chain 🙂