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Support is non existant.

FazStore
Occasional Contributor

‎06-26-2023 11:47 AM

Support has been ignoring us for over 1 month. I hope they see this and reply to our ticket.

7 REPLIES 7

JakeM
Contributor

‎06-27-2023 05:46 AM

We have had an ongoing issue with rates not being applied for about a month (maybe slightly more.) I assume they will fix it at some point, since it affects other core features, but the lack of updates is frustrating.

We have a workaround, and it can run without a person monitoring it, but it still adds time to shipping every single day. 

Manager-Erin
Alumni
Alumni

‎06-27-2023 01:09 PM

Hello @FazStore @JakeM, 

 

Thank you both for being a part of our community and for reaching out.

 

If you are wanting to talk to our support team or check on updates to your case, reaching out to this team is going to be the best way to get ahold of them. You can do this by replying to your ticket or reaching out to create a new inquiry. 

 

Please note that if your case has been escalated to senior support for additional work that that it might take some time to resolve due to potential development work that needs to be done but you are always welcome to check in. 

 

-Erin: Your Friendly Neighborhood ShipStation Community Manager  

 

 

FazStore
Occasional Contributor

‎06-28-2023 03:08 AM

I have been replying to the ticket and for over 1 month they ignore me.

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FazStore
Occasional Contributor

‎06-28-2023 03:11 AM

@Manager-Erin 

In February I had a share screen with one of your support people. I showed him the issue with my Connect and he said I'd get an answer back soon. It has been almost 6 months with no news.

The other issue is my shipstation doesn't populate the images. I have been talking to support since October 2022 and still no fix. I guess it was easier for them to just ignore me

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FazStore
Occasional Contributor

‎07-04-2023 02:54 AM

Hello?

Why does support ignore clients?

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FazStore
Occasional Contributor

‎07-06-2023 03:03 AM

@Manager-Erin 

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Manager-Erin
Alumni
Alumni
In response to FazStore

‎07-06-2023 12:31 PM

Hello @FazStore, 

 

Thank you for responding to me. It is never our intention for anyone to feel like they have been ignored. I definitely want to look into this, but I do need your help. I sent you a private message to request your latest ticket number, can you please DM me your most recent open case number? 

 

I need this information to look into the case you are specifically referencing.

 

-Erin: Your Friendly Neighborhood ShipStation Community Manager 

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