Update Store only gets a fraction of my open orders

[ewestp]

Hi,

I have an Ecwid store that I've just connected to ShipStation. The store has over 450 pre-orders going back to October 2021 for items that are due to ship next week. ShipStation is only showing 152 orders going back to January 12. Does anyone know if there is a limit to how far back ShipStation looks for open orders? Or is something else going on? If there is a limit to what Update Store imports, can I fill in the remainder with a csv import?

Thanks, Eric

[yanksmannequins]

hello, I have the same issue. Did you find a way to imports old pre-orders using the "update store" function or do you have to import old orders using a csv ?

[ewestp]

I mentioned my problem to my Shipstation account manager, and he was able to have Shipstation look back and import open orders from a date I specified. Very helpful. I think it only looks back 30 days by default.