The only reason we continue to use their shipping notifications is the branded tracking page, which is cool, but if our customers never see it, is it really worth it??
Exactly the page is useless if emails don’t get delivered.
Based on reports from DMARC digests, shipstation uses sendgrid for many of these notifications. Sendgrid can definitely accommodate this feature.
I guess it would be a matter of dev resources and sendgrid service fees for shipstation. This is something that *should* be included, but after all this time I'm willing to pay an extra fee of that's an option. Shipstation, you've made me desparate enough to ask you to charge me more money.
thread locked for some reason. I guess they want to consolidate it all here.
Take my money!
This is a concern for me as well. To sum up reading through the biggest relevant threads here, the current solutions seem to be:
Am I missing anything?
@SuperMgr-SarahIf I can make a suggestion to temporarily solve this problem: give us an option to send mail from your email@example.com (like what happens when we leave the email address out of our branding settings) and instead send the emails with a reply to address. This way the emails will not fail DMARC but we still get the replies from our customers.
@lanbosmilsim the problem is, at least with our customers, is they very often reply to the delivery emails with questions, problems, etc. If it's sent from shipstation, it should be sent from "noreply@shipstation" and replies to it should bounce back to the customer.
@Manager-Erintagging you for my previous post since it appears @SuperMgr-Sarah has been offline for over a month. Hoping to get some sort of resolution on this. I just found you guys and literally everything BUT email is amazing...email is horrible. I'm not sure I can throw in with you guys if the email can't be figured out. No matter how much I try to instruct customers otherwise, they ALWAYS reply to the shipping notification emails.