ShipStation Community

In our business we have multiple forms of insurance on our shipments as we sell a lot of laptop computers and need to make sure it is safe. Within our FedEx Account we have discounted rates and special policies so we only need to apply a set amount of insurance to each package as it is cheaper to insure it for more or less than the sell price usually. The current option in Automation Rules only allows you to set the Insurance to Carrier, ShipStation Insurance or External/Other. The ability to set the amount of insurance on the shipment as well would really help us speed our shipping process and i'm sure others as well. So using a Filter to check the Order Total if it is Higher or Lower than a set price we would use Automation to adjust it to what we need. Example Sell a product at $699.99. Order Filter: Order Total is greater than or equal to $500, Order Total is less than $1000. Automation: Insure the package with Carrier. Set insurance amount to $750. ... View more

When insuring a package, we want to be able to insure just the COST of the product if damaged or went missing, not the RETAIL VALUE. Currently your software takes the full retail value and uses that to determine the insurance amount. This doesn't make sense as shipping carriers will only reimburse you on the cost, not the retail value. This is a fault, as no system is set up like this. If I lose a $1000 item, but it only cost me $100, Fedex will only credit me $100. So why am I paying insurance on $1000 if Iêd never get refunded that? Iêd be spending like $10 extra on insurance, for an item Iêd never even get credited for. Lets update this right away. It's not feasible to manually change the insurance on every order for a bigger company. Thank you ... View more

Looking for a solution to file claims (not just shipsurance ones) directly through Shipstation. All of the shipping information is already set so it should be to just do a few clicks and upload proof of damage (if that is the case) - Anyone have any ideas or know a developer that can do this app? ... View more

The customers should be the one processing and managing certain insurance claims themselves. For example, a customer who claims their package was not signed for by them, should have the ability to open, and manage the claim they are making directly with shipsurance, without the need for the business to do this for them. This costs us on average 6-12 hours of time to process a claim when using USPS as the carrier. There should be a customer shipsurance portal which they provide all the details in order to be paid out. ... View more

We often have orders we want to fill on Fridays but that will ship on Monday. We do this so we are ahead for Mondays orders BUT also so the customer gets a notification that the order has been filled and will ship on Monday. ShipSurance prevents this with their current 48hr policy. The result is that we have to hold these orders until Monday, not only making our workload higher but also delaying notification to the often impatient customers. A 72hr grace period would fix this issue for companies that are not open on the weekends. ... View more

I see there's an automation for shipsurance to insure a specific sku, but there's no automation rule for it to insure the sku with a specific sum. That's done manually. In order to scale with shipstation, we would need an automation rule that is able to add a set amount by sku.  ... View more