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sneakerccc
First-timer (legacy)
Status: Under Review
Different users that are in different offices/warehouse with different printers (thermal or laser) and print different size labels (4x6 and 8.5x11) should have the ability to have their own label/printer settings saved to their account instead of the need to switch setting every time globally.
58 Comments
NWDBo
First-timer

I agree, we need this option ASAP. So aggravating when I go to print and it's on a different print settings because someone else on the account (different user and login) has switched it to suit his label printing needs.

1ryan_hutton
Occasional Contributor

still waiting on this functionality. Might be the year we finally ditch shipstation

Porvata
First-timer

Really doesn't make any sense that this hasn't been updated. Seemingly a simple user-based fix.

mquann
New Contributor

Yes to all of this, just to mention that different print settings for users/warehouses should also include different ship from warehouse location settings. It's quite frustrating that this also gets switched back from each warehouse. But the different label size is super crucial. 

SFPSeth
New Contributor

Please add this already. It would be game changing for us.

GreggRab
New Contributor

I can't believe this hasn't been implemented yet.  There are 6 pages of comments going back to 2015 asking for this feature.  ShipStation should at least respond to this thread and say why they can't/won't put this feature in.

CaraAdmin
Khoros

Hello @GreggRab!

 

Thank you for supporting this feature request! While itโ€™s not currently on our roadmap, Iโ€™ve made sure the development team is aware of the interest. If there are any updates, Iโ€™ll be sure to keep the community informed.

 

Thank you for your patience!

 

Happy Shipping!

 

-Cara

 

elegantees
Rookie

We just spent money on a thermal printer and now we can't realistically use it because our return labels cannot be sent to the customer in the 4x6 format. Customers don't print on thermal printers, but regular 8.5" x 11" 

As I've been troubleshooting this week, I'm a little surprised that it's not available as an option. When I look at https://ship.shipstation.com/settings/printing, the setting for Labels is the same for Labels and Return Labels.

I'm surprised because there has to be a lot of SS users that emails labels to customers that use thermal printers for their outgoing labels, but need a common layout for return labels. Turns out this request has been desired from users for the past 9 years? WOW! Nothing done yet....

Obviously we can't be sending customers labels that are printing out to be 10" tall