Address validation - Revert

[Ede]

I don't know where the address validation feature gets its data but we routinely have it switch our correct validation coming from shipperhq from residential to commercial and vice versa. There WAS an option to "revert" this back to the correct type that stopped working.  When we complained to support about this they answer appears to have been "remove the revert button".  Sometimes it does show up but still won't work.  This can be extremely costly when the carrier is adding residential surcharges, etc.

For what we are all paying the least SS could do is partner with someone who knows how to address validation, or FIX the revert button.

[2faroffroad]

@shipstation , Please return/fix the REVERT address button. 
Why was this removed?

[CaraAdmin]

Hello @2faroffroad!

Thank you for reaching out to the community! I checked with support, and they confirmed that the revert button should be appearing in the order. I’ve also attached a video for your reference. https://share.zight.com/NQu9zzyl

If you need any other support, feel free to contact support@shipstation.com. 

Happy Shipping!

-Cara

[Ede]

Hello - My issue (the original) is still in limbo.  We used to be able to revert the shipping to the one imported from our marketplace, overriding the incorrect validation provided by ship station.  Why is this a problem to fix?

[CaraAdmin]

Hello @Ede!

Thank you for your post in the community! In my previous post, I included a video demonstrating how the address can be reverted. If you're not seeing this or it's not working as expected, please reach out to our support team so they can assess the issue and escalate if necessary.

I have linked the video here for you again! 

Happy Shipping!

-Cara