05-27-2021 08:08 AM - edited 05-27-2021 08:12 AM
The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.
But I am sure that the card info is correct, because I still use this card to place orders.
Anyone has the same issue?
Thank you!
Solved! Go to Solution.
05-27-2021 11:05 AM - edited 05-27-2021 11:05 AM
Hi @PPE,
Thanks for your post and for being a member of the community.
I am sorry to hear you are having some trouble with your billing information going through. I was able to find the root of the problem and will DM you so I can share this privately for security purposes.
-Erin: Your Friendly ShipStation Community Manager
05-27-2021 11:05 AM - edited 05-27-2021 11:05 AM
Hi @PPE,
Thanks for your post and for being a member of the community.
I am sorry to hear you are having some trouble with your billing information going through. I was able to find the root of the problem and will DM you so I can share this privately for security purposes.
-Erin: Your Friendly ShipStation Community Manager