Cannot Pay for Subscription

[PPE]

The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.

But I am sure that the card info is correct, because I still use this card to place orders.

Anyone has the same issue?

Thank you!

[Manager-Erin · Accepted solution]

Hi @PPE, 

Thanks for your post and for being a member of the community. 

I am sorry to hear you are having some trouble with your billing information going through. I was able to find the root of the problem and will DM you so I can share this privately for security purposes. 

-Erin: Your Friendly ShipStation Community Manager 

[idared]

I am having the same problem on our account. I can't get through to anyone. And haven't been replied to our email. We updated our card, but when we try to update our subscription, it says failed to change billing plan. Can someone please helppp

[Moderator-Davis]

Hey there @idared, 

Thanks for joining us here in the community! 

When seeing this message, emailing in was absolutely the right thing to do! We want to get this solved for you right away so be on the lookout for an email back soon 🙂