Invoice for Added Funds ?

[ssebti]

Hi, does anyone know where to find the invoices for Added Funds?

I asked the Shipstation support, I was told it was here : 
Insights > Reports > account balances > all the transactions listed as "purchase" are all funds added.

But I have no transaction invoice, even if I tried with every carrier individually, and I extended the date range...

Thank you for your help.

[gerbull001]

I am having the same issue - did you get anywhere with this?!

[CaraAdmin]

Hello @gerbull001!

Thank you for your post in the Community. I checked in with our support team, and they shared this helpful Help Center article for reference.

They also confirmed that the correct steps are to go to Insights > Reports > Account Balances and look for all transactions listed as "Purchase."

Let us know if you have any other questions. If you are still unable to see your funds, please reach out to support@shipstation, and they will troubleshoot this for you!

Happy Shipping!

-Cara

[david-lexco]

I wish transaction history was visible for US customers. I don’t understand why it’s only available for non-US customers.

[david-lexco]

The account balance history report excludes tracking#s and order#s so it makes it difficult to reconcile. I wish account balance history reports had more columns for data to understand each transaction besides a timestamp.