03-14-2021 01:52 PM
so I tested the new version of SS and now I want to go back to old version. How do I do that? I can't find a "switch back" option.
03-15-2021 11:10 AM
In the upper right-hand corner of the website there is a "Give Feedback" button. This is where you can opt to change to the old layout!
09-29-2021 09:01 AM
This link does not exist in my account
06-23-2022 03:30 PM
I dont see that on my version !!!
03-24-2021 04:02 AM
I WISH I had the option to go to the old layout.. I have the old layout on one of my client's and love the fact that the views are on the left and that the filters actually work like they are supposed to.. unfortunately, on another of the clients, they have the new version where the filters don't work and the views are tabs that constantly move around, (i.e. if you click the 3rd tab, it becomes the first and moves the rest around.. makes it hard to just "go down the line" when the line is constantly changing..
05-18-2021 07:25 PM
I couldn't agree more, luckdragon.
I have the old version for one client's account and still love Shipstation. The account I'm forced to use the new version has me considering finding a new shipping client to use. I LOATHE the new version and it's seemingly endless bugs.
I purchased and use ShipStation to make my workflow more efficient, not to increase the disruptions in my day and add frustration. I wish they would admit failure and revert all together.
09-29-2021 09:02 AM
I agree the new layout is terrible. I report a bug at least twice a week. Nothing works.
11-08-2021 02:47 AM
Hi you can go back to the old version. I just did mine today.
Here are the steps
Click give feedback and choose option turn off new layout right some suggestions/comment and click submit. voila 🙂
11-09-2021 07:38 AM
Thanks for sharing those steps @mfsq!
@Liquorama - our product team would really appreciate it if you told us specifically why you want to go back to the Legacy version when you make the switch back. Thanks so much!
05-09-2022 10:13 AM
@ SuperMgr-Sarah The new version is terrible and if we are unable to promptly switch back to the previous one then we will find somewhere else for our business. One of the biggest issues we're having is that we use Control + F to find orders on the "Orders - Awaiting Shipment" page. When using Control +F on Shipstation it will only find orders visibly on the screen vs the whole document. Tried Control + F elsewhere and confirmed this is a Shipstation issue and not a PC one.
06-01-2022 11:46 AM
Seriously, it has been years now, and everyone is still complaining about the bugs and lack of features in the new version vs. the old. Why create an "upgrade" that doesn't improve on previous versions and is full of flaws? Just let everyone use the classic version already.
11-09-2021 08:29 AM
That is how I ended up fixing the issue myself, what they call the "Legacy" version actually allowed me to use ShipStation. Before switching to the Legacy version ShipStation was completely worthless and riddled with bugs. They need to seriously take a step back and make drastic improvements to the "New" version if they expect people to be happy using it. It was absolutely utterly useless.
05-05-2022 01:48 PM
Forced to move to the new Version. Am I the only one who think it's Horrible...??
Why fixing a something that was work so perfectly ??? I don't get it... and where is all the users voice...?
05-05-2022 01:52 PM - edited 05-05-2022 01:54 PM
We've been complaining for years, ShipStation just doesn't care.
05-06-2022 01:40 PM
I agree. The new layout is horrible and has some serious flaws.
05-23-2022 11:29 AM
Any one can tell me how to switch back to the classical version? I am not able to find the feedback icon now?
05-24-2022 10:37 AM
You have to request it.
05-24-2022 10:30 AM
today, after hearing we are going to be forced to move over in june, i gave it another shot hoping it had gotten better and it hasn't. i'm all about adopting new tech, but it's really GODAWFUL. it's ugly hard to navigate. it hurts my eyes. the font sizes, the layout, everything. but i'm trying to push through. and then i go to print my first batch... and there's a problem purchasing postage. grrr. this is all i can handle for one day. going back to legacy and i'll try again tomorrow maybe. i've been with SS since the very first days and i'm seriously thinking of jumping ship. i absolutely hate this. how can you make an upgrade that has all disadvantages and absolutely no perceivable advantages????
05-24-2022 10:37 AM
I agree with this. If they force us onto the new version I will leave ShipStation immediately. We can't use it.
05-26-2022 11:53 AM
Totally agree with you Marc, one of the features that I miss the most is the Order History in the products inventory. That was very helpful data. It's gone now, you can get it from Orders if you put the SKU in but the view is not the same... 😞
06-27-2022 11:46 AM
The give feedback button is now gone. If we are locked into this new terrible layout we are also leaving. WHY would you do this, everyone clearly hates the new layout including everyone at my company as well. Is there still a way to revert back or not. You clearly have not listened to the community when people have all stated their disdain for the new layout. Consider this my cancelation if we are stuck with this garbage.
07-19-2022 12:09 AM
Good bye shipstation
08-10-2022 08:28 AM
I hate everything about this new platform. Since we are locked in, we will be closing our account.