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No longer able to 'add a package' to an order that shows as shipped

TN
New Contributor

It appears ShipStation took away the ability to 'add a package' to an order after the order is marked shipped.  This was a very useful feature.  For example, if an order is shipped, but an item is damaged during shipping and we need to send a replacement - it was really nice to just be able to 'add a package' to the order and make a note of what happened. That saved us from having to create a whole new order to ship the replacement and the info is not kept in the original order.    Any chance of ShipStation adding that feature back?  I sure hope so!

3 REPLIES 3

CajunDotcom
First-timer

It seems that all split ship options are also gone. This is probably related to the add a package bug. There is no way this was intentional.

chris41
Occasional Contributor

From the view order screen, click on the shipment icon on the left then the + icon in the panel next to it.

chris41_0-1715052777590.png

 

Chris B
Hawaii's Local Buzz

TN
New Contributor

Thank you!