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ShipStation is now automatically changing shipping address (with feature turned off)

BC-Shipping
Contributor

So we just had a customer complain we sent his package to the wrong address. I checked his order and the shipping address matched what he's saying he entered. HOWEVER, when I reprinted his shipping label, there is a different zip code.

 

There is a warning on the order page stating "Possible incorrect postal code. Suggested: 90037" but I did not change the zip code and just printed it as is, not realizing SS changed it for me.

 

We have the *AUTOMATICALLY STANDARDIZE AND CORRECT ALL US ADDRESSES WHEN VERIFIED?* feature turned off in Store Settings, as we've run into the issue before.

 

ShipStation support confirmed that we have this feature turned off, but is blaming USPS for changing it when I print the label. 

 

Has anyone else run into this issue?

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