โ10-16-2023 08:10 AM
I noticed about a short time ago, my UPS rates were .80 up to $2 EACH, more on most of my shipments. It was exactly the same up until them. I Contacted SS and they said they can't speak to other companies rate, yet the advertising they do says they have the LOWEST RATES AVAILABLE from these carrieriers. Are we now getting a surcharge on UPS labels. ShipStation was once GREAT! Now...Higher price to use, a $ charge to use your negotiated rates, and poor support.. Now IDK..
3 weeks ago
Yes, now shopify rates and ebay labels rates are lower than ups rates on shipstation. I am thinking I am going to have jump ship because what use is it to PAY for shipstation sub. to only pay MORE for the same UPS labels???
Tuesday
Hello longtimeshipper!
Thank you for your post. We appreciate the feedback. We have reached out to the Customer Success team and escalated your concerns. Someone will be reaching out to you shortly.
We appreciate you, and we hope to work with you for many years to come!
-Cara