error loading shipstation

[HeKeyCo]

Cannot get into ShipStation, tried three browsers, getting different errors also won't open in the bigcommerce backend.

Request failed with status code 504. Url was /seller/labelproviders 

Request failed with status code 504. Url was /seller/labelproviders

Request failed with status code 500. Url was /seller/workstations

[fpshipstation]

same error can't log in 

[CaraAdmin]

Hello @HeKeyCo!

Thank you for posting in the community! We sincerely apologize for the login issues you experienced yesterday. According to the ShipStation status page, there was indeed an outage. We understand how important a smooth experience is for our merchants, and we're always striving to keep the platform running at its best for you.

Have a fabulous Friday!

-Cara

[nate5]

Kara - can you give us insights into what may be causing these outages over the past few weeks?   At least the app still works.

[CaraAdmin]

Hello @nate5!

Thank you for posting in the community! While I don’t have direct insight into this specific issue, various factors can contribute to system challenges. If you haven’t already, I recommend checking out the ShipStation Status page—it provides helpful updates on outages and any potential issues that may arise. also, you can subscribe to alerts. 

I hope you find this information helpful! 

Happy Shipping!

-Cara