Discussions

I’d like to express my displeasure with the new exclamation point and highlighted warning on all my orders that says I may be liable for lost good because I haven’t insured the items.This is ShipStation attempting to upsell insurance. I don’t need it for my items, and if I do I can get it free through the carrier. What’s most concerning is the warning sign.It just so happens I am training a new employee this week and I can’t tell you how frustrating it is to have to tell them “oh, this is a fake warning… this one you ignore but other warnings you have to address.”I would like the option to remove this from my orders or at the very least have the exclamation point and yellow highlighting removed so I am not constantly have to double-check to see if this is a real warning or an attempt to sell me something I don’t need.

I see that Ship Station did an update and changed the layout for the insurance portion of the Create Label screen. Can you put it back? The new layout is pointless, takes up too much space and causes more scrolling.  Thanks.

Yesterday, I input a ship date of the following day and got results for several carriers, their delivery dates and prices.Today, I input the exact same shipment for shipping today, and the delivery date results where different by 2 full days. This is not acceptable!  The system does not work!  Please respond and fix.    

Please add the ability to retrieve “Committed” and “In Stock” inventory levels via ShipStation API v2. It being added to the “List SKU inventory levels” endpoint would be ideal. Thank you.

We have 5 shopify stores, two of which stopped syncing orders. Stocks are still syncing, we anyway uninstalled/reinstalled the App, ETC > still stuck. The import in progress remains stuck forever: ‘Importing orders will continue in background’We’ve made many cases, all of which disappear from our support cases. I emailed support, but no reply. The AI bot keeps creating cases that will be forwarded that also disappear. What’s happening? 

WWEX wants me to load their pricing into ShipStation. That company has a really crummy rating and isn't registered with the BBB. I feel like this is some kind of contract I don't want to be a part of. The salesman is really pushy which makes me a bit nervous.Anyone else? Is this a good thing or a bad decision?

The USPS rural shipping rate increase has started to hurt our bottom line as we sell items at a $2.99 price point, and while most shoppers order multiple items some only order one item.  My question is there a filter you can put on incoming orders so ShipStation will flag an order as being from a USPS rural address? Thanks...James

Is there a way to add a column that shows the status of the shipment, like the App does? For example: In Transit, or Delivered, or Delayed, or Picked up, etc.

Title says it all, and it’s not on BC’s end. See attached image 

Can anyone advise which 2 shipment reports would be the best to export & combine?End result is to de-dupe after merge and attain shipping cost for those single item orders.Data needed:Order #SKUShipping Cost

None of my international shipments can use USPS anymore. I get the error message “Invalid rate. Invalid rate.” on all of them no matter what USPS option I select and no matter which country. I was literally looking at these orders yesterday and they were fine. I’m guessing this bug is occurring because USPS rolled out new price increases and Ship station has been updating things. But it looks like there was some kind of error in the update to where USPS is totally shut down for international. Is anyone else having this problem? The site devs need to hurry and fix this, if this is a widespread problem.

None of my international shipments can use USPS anymore. I get the error message “Invalid rate. Invalid rate.” on all of them no matter what USPS option I select and no matter which country. I was literally looking at these orders yesterday and they were fine. I’m guessing this bug is occurring because USPS rolled out new price increases and Ship station has been updating things. But it looks like there was some kind of error in the update to where USPS is totally shut down for international. Is anyone else having this problem? The site devs need to hurry and fix this, if this is a widespread problem.

I have owned an e-commece business for 13 years.  I don’t need be treated like a child with a warning on every single order.  My employees know when they need to buy insurance (which is not that often). I want to be able to turn off this asinine alert.

Can you set up the ability to do InPost Collections

Have you experienced this before?Consider a address imported from your store into ShipStation, where the customer intentionally puts their Unit # on BOTH LINES because they wanted to make sure the unit # doesn't get cut off:ADDRESS LINE 1: 12345 N Longo Longoso Blvd #209ADDRESS LINE 2: Unit 209Undaunted by these attempts to help the package get delivered, ShipStation Address Validation REMOVES Address Line 2 (because, hey, the unit # is already part of line 1, right?) and authenticates the address as ONE LINE.  But wait; there's more! The Validator also ADDS the additional descriptor of "UNIT", tipping the scale to the side of 'too many characters for one line'. Of course, the naive ShipStation user doesn't realize this. Why, you ask? Because sneaky ShipStation DISPLAYS as if it is pushed to the second line to cover its tracks:But you say, "well... the customer should have just put the unit number in address line 2. Surely had it only been there the validator would keep it th

It’s very helpful if the reference numbers can show up on the APO label like normal USPS domestic labels.

Every morning I have to login in like 5 times before i finally get in to see my orders. this has been happening for months. Ive deleted cookies and cache with no changes. windows with chrome browser

Anyone having an issue with ShipStation Today?

I click create label and print, and eventually the error ‘The remote server returned an error: (504) Gateway Timeout.’ shows up. Any help?

Hello. Is anyone else having an issue where delivered emails are being sent from Stamps.com even though ShipStaiton emails are disabled for the store connections? This started a couple weeks ago, we have reached out to Stamps and they state to leave the email field blank in ShipStation. But we cant as they are imported from Amazon, Ebay and Walmart with those fields into our system. Now every USPS- Stamps.com postage purchase, customers are being sent those emails. I am assuming the marketplace is blocking them from delivery, but wanted to see if this is possibly just an issue with our account or if others are having the issue as well.  

Hi everyone,I'd like to request a feature that would allow ShipStation to import and display multiple tax fields from selling channels instead of combining them into a single Tax value.Currently, when orders are imported from platforms like BigCommerce, ShipStation only imports one combined tax amount. This makes it difficult for merchants who need to distinguish between different types of taxes, such as:Sales Tax Excise Tax Environmental Fees Other tax categories supported by the selling channelIt would be extremely helpful if ShipStation could:Import multiple tax fields from supported selling channels. Allow those tax fields to be mapped individually. Make them available in packing slip and document templates. Expose them through the ShipStation API and custom fields.Many ecommerce platforms already calculate and store tax components separately, but that information is lost when the order is imported into ShipStation.Has anyone found a workaround or custom integration that allows sep

I’m on the ShipStation mobile app creating UPS Ground labels, and the Shipping Cost on the finished label is consistently higher than the rate quoted on the Create Label screen — anywhere from 5% to 25% more. It shows up immediately when the label is created, not weeks later as a carrier adjustment.Two recent examples: quoted $10.79, charged $13.00; quoted $9.93, charged $11.88. It’s happening on every order I check.Is anyone else seeing this gap between the quoted and charged rate? If you resolved it, was it an address residential/commercial setting, a pickup-type setting, or something else? And were you able to get any of the difference refunded?Thanks

!--scriptorstartfragment-->Hi Team, I am integrating ShipStation API (v2/labels) with my connected FedEx account. I am trying to use third-party billing by passing the following in my request: "billing": {   "type": "third_party",    "account_number": "238569381",    "postal_code": "36526",      "country_code": "US"} However, I am seeing that: 1. The label is successfully created2. Even when I intentionally pass an invalid account number, the label still gets created3. The shipment is always billed to the shipper account instead of the third-party account This suggests that the billing object may not be applied at all and is being ignored. My details:- Carrier ID: se-613832- Service: fedex_ground Could you please confirm:1. Whether third-party billing is supported for this carrier_id?2. If there are any configuration requirements for enabling third-party billing?3. Whether the API is correctly forwarding billing details to FedEx? If needed, I can provide request/response payloads fo

If I use the “On or After” filter, it comes back with “An unexpected error ocurred when processing this request. Please try again later.” (Yes, occurred is misspelled on the error message.) I can Clear the Filters and everything (and I mean everything) will show up, but if I try to use a filter, it goes back to this.  

ShipStation Returns now works across more of your selling channels! Part 1 of 3 in our ShipStation Returns series If you've been waiting to streamline returns for orders coming in from channels beyond Shopify, this one's for you. Returns in ShipStation have expanded. You can now manage the full returns experience for orders from more of your connected selling channels, including Shopify, Amazon, eBay, Etsy, Walmart, BigCommerce, and more. Whether you're running a single storefront or juggling multiple marketplaces, your returns workflow can now live in one place.Why This MattersManaging returns across multiple selling channels used to mean jumping between platforms, manually tracking RMAs, and hoping nothing slipped through the cracks. That friction costs time and customer trust. With Returns in ShipStation, you get a centralized hub for all of it: return requests, labels, RMA tracking, and reporting, regardless of where the original order came from. Your team follows the same guided p