Discussions

Hello Shipstation/Acutane - your recent updates on the privacy policy today mention’s a section on the use of automated decision making technology (ADMT) and AI. Your policy links to a Google Doc link that is currently not viewable to the public. https://auctane.com/privacy-policy/The section I’m referring to with hyperlink:To Improve Services and Develop New Services. We will use your information to personalize or customize your experience and the Service, develop new features or services, and to improve the overall quality of our Services. This includes training, testing and the use of AI (see section 2(e) (“Use of ADMT and AI”) below). https://docs.google.com/document/d/1WH8zi6ztn0ruwZY3A585-0f4KaVEPpedoSmQltXRVWc/edit#heading=h.i5cgfbyemkrl Can you please modify the permissions of this document if intended to be part of the public resource?  

One of our customers uses Shipstation for national shipping.  They use use for their local shipping.  They would like to have us added as a carrier in ShipStation so they can stay in your environment.  How do I go about being added as a carrier?  Denis

Please add the option to display the price the customer paid for shipping to the Scan page so I don’t have to keep leaving the page to see if am paying more for the labels than the customer paid.  

I wondered when and  if facebook shop and instagram shop will ever be able to connect to shipstation making it a easier to complete orders as we use a program called litcommerce to list products and control stock on multi platforms so having a shipping solution that’s matches that would make the procedure from start to finish far smoother and easier

Hello,Is it possible to request fuel surcharge cost to be included in the reports for shipments made under ShipStation Carriers? For example, the shipment report from ShipStation only shows the total shipping cost and not the breakdown that led to that final cost information.

Hello,  I would liek to request the change of format of the international shipping labels.Everytime i make one i have to crop it down before being able to print which is EXTREMELY time consuming. This is making me want to move to another program as it is costing money with the time spent on it. This needs to be streamlined. Also i would like to be able to select international orders and Domestic all in one and pay for them at once, and print together. Another time consuming thing.  Thank you

Would be extremely helpful if there were Template Parameters and Order Filters for Batches. Once a pack slip has been assigned to a Batch, we should be able to print that Batch # on the PackSlip. Same goes for Pick Slips.More importantly is the ability to filter out based on Batches. Batch should exist under the "Other" filters so we can hide orders that have already been assigned to a batch.Our workflow is:Select 10-12 ordersAssign them to a BatchPrint a Pick ListPrint the Pack Lists-- repeat-- ^^^Pick a batchPack a batchScan to Print each order (our weights vary a ton)Filtering on batches would hide orders that have already been printed, but not yet scanned and printed.

Looking for one report that shows all shipments and fulfillments in one place. Currently we ship to some customers under their carrier account. This does not show up in the shipment report. This shows up in the fulfillment area of shipments on the dashboard. Looking for one comprehensive place to show ALL shipments that are paid for by the customer or the vendor.

So I have been having carrier adj from UPS that I also did not discover until March of this year and lost about $300.00 because my time to make a "claim" had passed 90 days.  First how does a consumer know that these adjustments have happened, two how do you know that you only have 90 days to make a claim.  Then to add to the insult.  99% of the adjustments are incorrect!!!  I make items that are shipped in large boxes, but only way about 5 - 7lbs.  However, UPS uses a DIMS calculation and says that a box that is 24 x 18x 4" should weigh 14lbs.  UPS then randomly charges me the shipping cost difference plus a adjustment fee.  I have been working with Shipstation about the issue.  I have supplied ample proof including photos.  Have spend hours providing proof and sorting through the mess.  UPS comes back with a stock answer, we calabrate our machines daily and this is what your package weighed!!! and refues to return MY hard earned money

Every day I get an email from Stamps.com about a couple of refunds - every day - same refunds.  Will they ever stop?

We are having issues importing orders from Amazon since yesterday and the refresh wheel has been stuck since then. Anyone else have this issue?

Hello,I have attached packing slip of Cliq and CabintShowroom.In the cabinetshowroom slip, we need 2 changes. Company Name: Cabinet Showroom Picking SKU as mentioned in Cliq’s slip. Refer attached file - CS.com-Master-Sample-File-2-19-26.xlsx for picking SKU details for each SKU in Column H.Thanks

I noticed a pop-up today that says we can now get 2FA codes sent via SMS. I'd like to follow up on an earlier post where I requested the option to disable 2FA, and say that this update does not help us. Our issue is that the person with access to the inbox the 2FA codes are being sent to isn't always available. Adding SMS as an option comes with the same issue.Please allow users to opt out of 2FA if they determine it isn't a feature they want to use. This is kind of ridiculous. 

Just found out the hard way that Shipstation had turned on automatic insurance on our shipments a couple months back.  You might want to check your settings to ensure it didn’t happen to you. 

We’re running into a consistent issue where the FedEx rates shown to our customers in WooCommerce are significantly lower than the rates ShipStation charges us when we purchase the label.For example: Customer pays on our WooCommerce site: $22.47 ShipStation charges us for the same shipment: $30.00 Our WooCommerce store is connected to ShipStation, and we’re using live FedEx rates at checkout. However, the rates customers see do not match the actual FedEx rates that appear inside ShipStation when we go to create the label.We’ve double‑checked: Package weight and dimensions FedEx service selected Address accuracy Our FedEx account is correctly connected in ShipStation Despite that, ShipStation’s rate is significantly higher what the customer was quoted.Has anyone else experienced this mismatch between WooCommerce FedEx rates and ShipStation FedEx label charges? We’re trying to determine whether this is a configuration issue, a known limitation, or something related to negotiated

Hello, is anyone else having their shipstation time out and make you log back in. This is happening to me even with the remember me on this device is selected. This is getting to be annoying, it happens when I go to work on an order.

Hi everyone, I wanted to raise this again specifically around the automatic Certificate of Posting that’s included with Royal Mail labels. At the moment, every label download includes the Certificate of Posting in the same PDF. We then have to manually delete the extra page before printing. As order volume increases, this is becoming a significant inefficiency and leading to unnecessary label waste. It would make a big difference if we could: Disable automatic printing of the Certificate of Posting Have it stored digitally instead Or at least download the label and certificate as separate files Click & Drop already allows users to opt out and retain a digital version, so similar flexibility here would really streamline workflows for growing businesses. I was also wondering if a Product Owner at ShipStation could advise whether this is on the roadmap or being reviewed? Appreciate any insight or updates.

Barcode scanning is taking more than five minutes at times to register via camera and doesn’t scan with a scanner.

We’re experiencing recurring errors when importing orders via our XML product feed. The issue relates to product sizing, as some items use different size formats.When we receive the error:“Error: Parameter value '1166.00' is out of range”it is always due to the length value being too large.The problem is that when one order is rejected because of this error, all subsequent orders from that date are also rejected.If the system could identify the specific order in the error message — for example:“Order #XXXX rejected due to: Parameter value '1166.00' is out of range”— I would be able to: Locate that order Edit the product size Refresh the order Resolve the issue immediately At the moment, I have to contact support for a background refresh, or manually check through 50+ orders to find the affected one.Providing the specific order reference within the error would save significant time on our side and reduce support workload as well.

Question. After I have pulled open an order while using the scan to verify option, is it possible to back out of an order and close it without fulfilling it.

Any chance of getting a “Canada Post Expedited Lite” option for shipping via canada post?ebay provides this option, but not shipstation.it’s extremely uneconomical to ship small light low value items with tracking in canada otherwise.  

Is there a way to make locations non-pickable in ShipStation? I have both pickable and reserve locations in my inventory warehouse, and I don’t want orders to be assigned to reserve locations. Thank you!

Is anyone else having issues creating prepaid duties USPS labels going to Canada? We keep getting an error message that says: GetConsolidatorPermitNumber could not find permitNumber, addressID=6 rRDProductCode=DDP packageType=Package

We have customers who have products sold online at Home Depot & Lowes. Rithum/CommerceHub integrates with both of those companies. Would be beneficial to not have to enter these orders manually into ShipStation. You have an integration with Rithum for Brands (formerly ChannelAdvisor), but not CommerceHub. Both are owned and rebranded under Rithum.Note: Here is a past blog from other customers:CommerceHub integration - ShipStation Community

Can you please add new service of fedex to your packaging options . its a new fedex one rate extra small box service.