Solved

If you've been wondering why your "verified" email is still hitting spam folders of your customers, you're not alone. We've been talking with Shipstation about this very issue over the last 3 years of business, and we've been stonewalled, so I'm hoping to ask the community here about their experience with this.  Does domain verification matter?Yeah you bet: Sending from a verified domain means you can prevent email fraud, improve your email deliverability, and help ensure continued delivery at receiving mailboxes. Email authentication is the key.Email authentication isn’t just about security – it’s also about deliverability. By putting DKIM and SPF records in place and authenticating your emails, you can protect your brand and help your emails successfully reach the inbox. All our over services offer this as standard internet security and safety - Jilt, Mailchimp, Mailgun etc - anywhere we send emails from we have to make sure we update our domain records.  Why is s

Is there any way to attach the picture of the parcel in the shipping notification email? 

How do I get a price quote just using customers zip code. I've done it before but I can't find the link

Hi all, I am new to SS and have honestly found the setup process very confusing and painstaking. Any videos I have found don't go into enough detail or seem to be based on older versions of Shopify. Anyhow, I have FINALLY got there, I believe and have attempted to send a parcel via UPS (I have integrated my UPS account successfully.) However, when I click 'create and print label' I get this error message: https://prnt.sc/12fimm5  I have checked and double-checked, and I have completed all the address details requested of me! Any help appreciated! Also, I had a general question about integration with Shopify - I was led to believe that live shipping options fro SS now appear at the checkout stage within Shopify, so customers can choose the option they like and pay the correct amount. However, despite integrating with Shopify, I am still seeing all the old shipping options at the checkout. Am I missing something here?!  

I have the new view enabled, and with that, I can't figure out how to create a new shipment. If I revert to the old view I see the button called 'Create another shipment', but I cannot find a similar option now.We shipped a multi-package shipment to a customer, then realized we had forgotten one box. In the old days, we'd hit the 'create another shipment' button and then ship the forgotten box from the same order. With the new view I just can't figure out how to do it. Am I just missing something totally right in front of my face or did they get rid of this option? Is there a workaround? 

Hi, New user of ShipS. I would like to know if it's possible to send a shipping notification to the email entered when we use " creating single label ". I don't have a webshop but Id like my customer to be notified when they goods are shipped. thanks.

I created a custom label through RATE BROWSER. After the information and carrier were entered, I paid the shipping and chose "DOWNLOAD LABEL". No label was downloaded, although the funds were removed from my account. There is a history of the transaction, but, again, no label. Any ideas? 

Default title has started appearing on our shopify imported items (items that don't have a default variant.) Please let me know how this can be fixed on our store so that it goes back to how it listed products prior to this update. We are currently not interested in updating every product in the store that doesn't have a variant to have a variant if the code change on the backend can be fixed to go back to how it worked prior to whatever date changed this. (as of today) yesterday back to infinity was fine. But today something was changed and now it is appearing on every product from every store on every product without a variant.thanks,Atwood Rope

Hi there, I have a store through Wix where I sell physical and digital products. For example .. we have registration fees sold along side T-shirts. You cannot create two separate stores in Wix so all products have to exist in one store.  I have several orders coming in to the Shipstation for a "registration fee" that do not require shipping. Is there a way to designate which products from the store are  channeled to the Shipstation? Otherwise, do I just have to sort through which items I need to ship and cancel the rest?  

I have asked this question before, without success. I want to print a prepaid USPS or FedEx label TO MYSELF, and send it to my customer so he can use it to send me a package of known weight and dimensions. I cannot figure out how to do so.  I have asked SS Support in the past, and the process they tell me to use does not work. Can anyone explain?

Last night I received an email that my Shipstation account was cancelled for non payment. Its true that the CC occasionally reaches its (low) limit but I check and there was sufficient balance for the bronze fees. So I go into the user back end to restart the plan and everytime I try to pick a plan (Bronze is the one I need) it just gives me an error pop up that says "Failed to change billing plan please try again". I have tried three different valid credit cards, three different browsers, restarted the shipstation site, restarted my computer. I put in a help ticket but it appears it wont be answered until business hours monday and im crippled in the meantime. Anyone else have this issue? Related to the site changes maybe?

I want to set up an email template that would automatically send a message to customers when their order ships. But I want the tracking number to display, as just the tracking number, with it being a clickable link taking the recipient to the tracking site using that number. So, for example, 9405511202508974030647 – just the number displays, but it links to the USPS tracking site with that number.Apparently the best ShipStation can do at this point is shown in this link from them: https://share.getcloudapp.com/p9u6jY89Can we get this in a future version? Or is there a secret way to do this that someone knows about?

It appears that Shipstation has stopped automatically importing the customer's phone number for Canada Post's labels. This change has required us to manually input a phone number on each individual label in order to proceed, which has added a significant amount of time to our workflow.Here is the official error message we have been receiving: "Contact Phone number is a required field. (Bad Request, Carrier Error Code: 2695)."I was wondering if anyone else has encountered this issue or if there might be a known solution or workaround? Any insights would be greatly appreciated.

Right now, Shipstation does not have the new USPS Service "Ground Advantage" set internally as a trackable service. As a result, shipping notifications are not sent when I want them to be sent (when the item is first scanned), nor does any shipping status flow into the grid, always showing a question mark.Seems like it should be a relatively simple change, especially since USPS Ground Advantage is indeed a trackable service.  

As the title states, we're trying to figure out how to cancel a label in ShipStation and get refunded for the purchase price.  We know how to create another label, but we don't see the option for canceling and getting a refund for the first label.  Thanks for any help you can provide.

Does anyone know how to receive a refund through ShipStation for a voided shipment? I've voided a label ~$48.00 label, but does anyone ever know if they receive refunds for voided labels?It's not showing up in Stamps.com which is where the money goes  

Shipstation recently changed how postage is getting billed on credit cards. For us American Express users we received x3 points on all shipping and postage charges but not anymore. Since shipstation no longer bills postage through stamps.com and now its just through shipstation, we are getting no extra points. Just wanted to voice this and see if we can get a change going. I'm super disappointed because I elected for the x3 points on postage on my card and I buy a lot of postage through shipstation.

Hi..  I'm having trouble getting through to support, via LIVE CHAT and EMAIL.  At my current tier, it should include all the support functions except PHONE Support, but the support options that should be available, are not.  In a previous LIVECHAT, support diverted my issues to a technical team, and we confirmed that support is 24/7.   At this point, it have been 4 days, so pulling my hair out now.  Anyone one else experiencing similar issues?  or Recommendations to find support ? 

Import from eBay worked over the weekend then stopped working for one of my eBay stores. I am getting the following error.An error occurred attempting to update orders: Order #0: 'Ship Street1' must not be empty. 'Ship City' must not be empty. 'Ship Postal Code' must not be empty.Been going back and forth with support since Tue. They are still working on this and could not provide an ETA. Anyone else having the same issue? It's painful to manually pull orders.

I set up a 37 box shipment using the ShipStation UPS integration (which goes through Stamps.com). $833. For some reason UPS billed an adjustment for a second box on the same package sending my stamps.com balance way negative.  It’s been 3-4 days and it hasn’t been resolved yet and I couldn’t use my accounts without paying the balance. I’ve contacted support at all three companies and haven’t gotten a resolution, lots of finger pointing at the others though. Long story short, I’ll be breaking large shipments up into small ones going forward. 

We installed the Amazon Buy Shipping carrier option today, but we're getting an error. Where do we accept the  terms and conditions? When selecting Amazon's UPS shipping option, we can't get a rate. Instead, it shows:"The Amazon Terms and Conditions were not accepted." See attached image for details. 

Love shipstation but one feature I think would be fantastic is the option to have a default value for the "confirm" section. It's currently "no authority to leave" but being able to change it to authority to leave for every order will mean we don't have to open every order, every day and change it manually. When we have 100 orders it takes forever.

We currently send items using multiple carrier accounts, If we are bulk processing a batch of labels is there an option to automatically select the carrier based on the cheapest rate. Using the rate calculator to select this on an item by item basis is too time consuming when there are 100's of orders in a batch.

We got a couple of orders recently that Shopify flagged as fraudulent, but we don't check our Shopify stores very often, and process all orders through ShipStation, so we did not see the fraud flag.  We ended up shipping these orders and had to eat the cost because the CC owner did a chargeback and cancelled the card.  I'm attaching a screen shot of the fraud flags in Shopify.Thanks!

Just received this notification today. We pay enough already to Shipstation... If Amazon is the true source of the fee, I'd love to get those details from Shipstation... and I'll retract... otherwise this is just greed on the part of ShipStation.