ShipStation Features

When on the New Branded Tracking Email Experience: the Shipment Notification and Delivery Notification columns aren’t listed as options in the shipments grid. Why can we not see or get that data as we did with the legacy experience. In the Analytics Sales and Customers area: the Shipment Confirmation emails box and Delivery Notification Emails box are there but show no data and contain  “You haven't enabled Shipment Confirmation Emails. To notify your customers when their order has shipped, select a Shipment Confirmation Email template in your store's Email Settings.”  But I do have them enabled. Confusing and make me think there is something wrong and question weather or not my email communication is even working. Analytics page isn’t aligned with the new branded email experience data points. Your system does send and track those notifications so why can’t those data pieces be surfaced in both the shipments grid and the Analytics area in the new branded Email Experience?

We use the order summary to pull and price orders. Can we not have the shipping paid included on the order summary?

I’d like to express my displeasure with the new exclamation point and highlighted warning on all my orders that says I may be liable for lost good because I haven’t insured the items.This is ShipStation attempting to upsell insurance. I don’t need it for my items, and if I do I can get it free through the carrier. What’s most concerning is the warning sign.It just so happens I am training a new employee this week and I can’t tell you how frustrating it is to have to tell them “oh, this is a fake warning… this one you ignore but other warnings you have to address.”I would like the option to remove this from my orders or at the very least have the exclamation point and yellow highlighting removed so I am not constantly have to double-check to see if this is a real warning or an attempt to sell me something I don’t need.

I see that Ship Station did an update and changed the layout for the insurance portion of the Create Label screen. Can you put it back? The new layout is pointless, takes up too much space and causes more scrolling.  Thanks.

Please add the ability to retrieve “Committed” and “In Stock” inventory levels via ShipStation API v2. It being added to the “List SKU inventory levels” endpoint would be ideal. Thank you.

The USPS rural shipping rate increase has started to hurt our bottom line as we sell items at a $2.99 price point, and while most shoppers order multiple items some only order one item.  My question is there a filter you can put on incoming orders so ShipStation will flag an order as being from a USPS rural address? Thanks...James

Is there a way to add a column that shows the status of the shipment, like the App does? For example: In Transit, or Delivered, or Delayed, or Picked up, etc.

Title says it all, and it’s not on BC’s end. See attached image 

Can anyone advise which 2 shipment reports would be the best to export & combine?End result is to de-dupe after merge and attain shipping cost for those single item orders.Data needed:Order #SKUShipping Cost

None of my international shipments can use USPS anymore. I get the error message “Invalid rate. Invalid rate.” on all of them no matter what USPS option I select and no matter which country. I was literally looking at these orders yesterday and they were fine. I’m guessing this bug is occurring because USPS rolled out new price increases and Ship station has been updating things. But it looks like there was some kind of error in the update to where USPS is totally shut down for international. Is anyone else having this problem? The site devs need to hurry and fix this, if this is a widespread problem.

Have you experienced this before?Consider a address imported from your store into ShipStation, where the customer intentionally puts their Unit # on BOTH LINES because they wanted to make sure the unit # doesn't get cut off:ADDRESS LINE 1: 12345 N Longo Longoso Blvd #209ADDRESS LINE 2: Unit 209Undaunted by these attempts to help the package get delivered, ShipStation Address Validation REMOVES Address Line 2 (because, hey, the unit # is already part of line 1, right?) and authenticates the address as ONE LINE.  But wait; there's more! The Validator also ADDS the additional descriptor of "UNIT", tipping the scale to the side of 'too many characters for one line'. Of course, the naive ShipStation user doesn't realize this. Why, you ask? Because sneaky ShipStation DISPLAYS as if it is pushed to the second line to cover its tracks:But you say, "well... the customer should have just put the unit number in address line 2. Surely had it only been there the validator would keep it th

It’s very helpful if the reference numbers can show up on the APO label like normal USPS domestic labels.

Every morning I have to login in like 5 times before i finally get in to see my orders. this has been happening for months. Ive deleted cookies and cache with no changes. windows with chrome browser

Anyone having an issue with ShipStation Today?

Hi everyone,I'd like to request a feature that would allow ShipStation to import and display multiple tax fields from selling channels instead of combining them into a single Tax value.Currently, when orders are imported from platforms like BigCommerce, ShipStation only imports one combined tax amount. This makes it difficult for merchants who need to distinguish between different types of taxes, such as:Sales Tax Excise Tax Environmental Fees Other tax categories supported by the selling channelIt would be extremely helpful if ShipStation could:Import multiple tax fields from supported selling channels. Allow those tax fields to be mapped individually. Make them available in packing slip and document templates. Expose them through the ShipStation API and custom fields.Many ecommerce platforms already calculate and store tax components separately, but that information is lost when the order is imported into ShipStation.Has anyone found a workaround or custom integration that allows sep

!--scriptorstartfragment-->Hi Team, I am integrating ShipStation API (v2/labels) with my connected FedEx account. I am trying to use third-party billing by passing the following in my request: "billing": {   "type": "third_party",    "account_number": "238569381",    "postal_code": "36526",      "country_code": "US"} However, I am seeing that: 1. The label is successfully created2. Even when I intentionally pass an invalid account number, the label still gets created3. The shipment is always billed to the shipper account instead of the third-party account This suggests that the billing object may not be applied at all and is being ignored. My details:- Carrier ID: se-613832- Service: fedex_ground Could you please confirm:1. Whether third-party billing is supported for this carrier_id?2. If there are any configuration requirements for enabling third-party billing?3. Whether the API is correctly forwarding billing details to FedEx? If needed, I can provide request/response payloads fo

If I use the “On or After” filter, it comes back with “An unexpected error ocurred when processing this request. Please try again later.” (Yes, occurred is misspelled on the error message.) I can Clear the Filters and everything (and I mean everything) will show up, but if I try to use a filter, it goes back to this.  

ShipStation Returns now works across more of your selling channels! Part 1 of 3 in our ShipStation Returns series If you've been waiting to streamline returns for orders coming in from channels beyond Shopify, this one's for you. Returns in ShipStation have expanded. You can now manage the full returns experience for orders from more of your connected selling channels, including Shopify, Amazon, eBay, Etsy, Walmart, BigCommerce, and more. Whether you're running a single storefront or juggling multiple marketplaces, your returns workflow can now live in one place.Why This MattersManaging returns across multiple selling channels used to mean jumping between platforms, manually tracking RMAs, and hoping nothing slipped through the cracks. That friction costs time and customer trust. With Returns in ShipStation, you get a centralized hub for all of it: return requests, labels, RMA tracking, and reporting, regardless of where the original order came from. Your team follows the same guided p

I had issues with a workflow and suggested a new feature to customer service and asked them to pass it along. They just kept telling me to post here. Lol I already told you my idea, I don't want to create a whole post about it.

Hi,We use Royal Mail as our primary courier for international shipments. At present, when a customs form is required, the system only generates a CN23 form and does not provide the option to print a commercial invoice for most Royal Mail services.The only exception is when we use Parcelforce services. As the CN23 data is submitted digitally, the system generates a commercial invoice instead.This creates a challenge for our printing workflow, as our CN23 forms are printed on 4x6 labels, whereas commercial invoices are printed on A4 paper. If the system could distinguish between these document types, we could configure separate print settings and automate the process. Currently, we have to manually select the print format for each shipment.Our main request would be the ability to generate and print a commercial invoice alongside the CN23 form for Royal Mail international shipments. Royal Mail requires both documents, and at the moment we have to manually produce the commercial invoice fr

It would be very helpful for operations working off of one printer to be able to run a report showing orders that were scanned to verify by username. Currently the "shipment count by user" report only tracks orders by who printed the actual label - I am petitioning that they track by who scanned to verify the order since we only utilize one printer in our warehouse. 

We have several automation rules and take care to make sure they are not conflicting. One of our automation rules is not working and instead says the following when we try to re-process rules: Product Defaults Applied. Product Default "Shipping Preferences" did not apply due to multi-qty/multi-sku order.There is only one criteria it is supposed to match in order for the rule to automate. Custom field 3 equals. When the criteria is triggered, it’s supposed to do the following:Create outgoing, return, set, weight, email template, and add tag.We’ve been in contact with ShipStation support (countless times) regarding the automations not working, and it seems everyone we’ve spoken to perhaps may be new to the platform...or just has limited knowledge on automation rules in general. Is there a technical dept we can contact? We’ve even spoken to our own ShipStation rep and engineer at this point, to no avail. 

Hi,We are having trouble with our US and UK orders. Both come into ShipStation with the same internal SKU, but each needs to route to a different FBA account with its own fulfillment SKU. Unfortunately, ShipStation does not allow creating two products with the same internal SKU, nor does it let you set different fulfillment SKUs per warehouse provider. We have tried exploring alternative routes like tags, aliases, and automation rules, but nothing works.Has anyone run into this same problem and successfully resolved it?Thanks

Whenever we load the customer page, we would like the ability to load a custom view. 1 - if we make a column wider or more narrow, we would like a view where that saves permanently2 - if we have a certain filter applied that we always use (e.g. by tag) we would like that to load with that filter applied by default. edit - this is meant to be a feature request, not a question

 It seems ship station already collects customer purchase data as it serves as a dedicated tab under insights; I do not see a way to reflect this data outside of the insights view, which is highly unfortunate to not also have the ability of reflecting past history elsewhere… Specifically on  the orders page! The added view for even the total numbers of orders reflected numerically as  a column would be amazing! The ability of that caring over to the printed label even better! This would allow for fulfillments ability to execute rewards like free item to promotional materials in each order.  Seems like it would not be very difficult at least for the orders view additional column of a numerical total order summary.