ShipStation Community

Every day when using ShipStation our active sessions will encounter an "auto-magic" logoff.   We think it occurs around 4-5 hours of productive work. When contacting SS support they are also unsure what the exact duration of timing variable is also.   We receive no 'real' warning OR method to extend our active session. Work is interrupted and productivity declines as we are forced to log back in and try to recover our current tasks.   Seems like this should be an individual user setting, with the ability to extend up to a working shift e.g. 8-12 hours.     ... View more

It would be useful if you could schedule a pickup for your shipments right from the batch screen where you print your labels, pick list, etc. Currently you have to go to shipments, then schedule pickup. Something like this: ... View more

I'm curious if anyone has dealt with request to remove a customer's personal information from their systems in response to GDPR, CCPA or other privacy laws? ShipStation and its APIs don't seem to provide any functionality for this. And especially in the case of customers and orders that originate from a linked ecommerce system, it does not seem possible to update personal information and replace it with annoymized data.   Has anyone dealt with this successfully? ... View more

We want to prevent users from creating new shipping defaults and overwriting existing data. Below is a screenshot of the Product Management user permission. One would think that this would allow you to prevent the user from modifying product shipping defaults. That is NOT how it works. It simply blocks the PRODUCTS tab from being accessible but still allows the user the overwrite any existing shipping defaults.   Defaults that are overwritten could have catastrophic consequences for business owners that are unaware a user may be creating new shipping defaults. Please correct this quickly!!     ... View more

Would be nice to be able to give view only permissions to users on inventory management. ... View more

It would be really helpful if we could change the wording of the "transit time" that displays underneath shipping methods at checkout. Currently there is no way to change it since it is part of the 'Live Rate Feature'. Some of our products are made-to-order, so showing "transit time x-x business days" may confuse some of our customers. ... View more

It would be great to have the ability to email the team when a stock order has reached out reorder threshold. @shipstation - Please consider adding that option ... View more

Hello, I'm posting here as requested by your support. See request ticket 1994540.   Basically, it would help us quite a bit if we were able to restrict a user from not seeing other orders (imported or created by other users), but at the same time allowing them to create/ship a new order of their own.So they can create/ship their own created orders, but at the same time not mess with existing orders.   I was surprised to learn that this isn't possible with the current implementation of permissions/restrictions. Surely, we're not the only ones that would benefit from this. It seems like it would be a common use-case.     ... View more

  I think it would be amazing if we had an email marketing feature added to Shipstation. I feel the need to email feedback requests to my customers 1 week after package delivery is confirmed but currently can’t figure out a way to integrate my email marketing service to do that. I am currently sending feedback request emails manually after a week and it’s not efficient. If we have email marketing option native to Shipstation, that would be awesome! We can nurture and increase sales!! ... View more

I would like the ability to set a default or pinned custom view so I have what I need in front of me when I log in. Each user should be able to set their own default view. ... View more

We would like to give our clients one-time access to Shipstation just to integrate their stores with our SS account. For example, one needs to be logged into Shopify store admin account in order to approve SS-Shopify integration.  If a store owner doesn't want to share admin rights to their store, they could log into Shipstation with restricted access, and add their store by themselves. And to keep other SS stores confidential, there should be an option to hide them somehow. All ideas (and new functions) welcome 🙂  ... View more

We would like to export line items from Fulfilments.   And we want to see each items' SKU or we want to categorize them based on other details.   Thank you. ... View more