ShipStation Community

Hi. I made a mistake with my labels with some pretty high price packaging, forgetting to add insurance. I have $250 in my shipstation account, and my packages cost $220 to send, leaving me with $30 in the account. To fix my error, I must void the labels but it takes a few days for the $220 to credit back. Since the packages must be sent by tomorrow, this leaves me with 2 choices: Ask my coworker to add another $220 in to fix my mistake, but be unable to pull out that original $220 when the amount corrects. Not something we can do right now honestly. Or 2: Just go with the mistake and hope these fragile packages make it in one piece without insurance to back it up. I have to go with option 2, but had the void done an immediate credit back, I would been able to instantly correct my mistake with no issues. Thank you. ... View more

For my industry, and some related industries, we sell items at prices to the 4th decimal point. So USD$0.0625 per unit. Shipstation does not have the ability to account for this, and it rounds up the price on orders it imports from our SAP integration. This causes the prices to round up or down overall and makes the packing and customs lists inaccurate. If there was a way to give users the option to set decimal points to the 4th decimal, you would be able to expand your customer base to additional industries. We are currently using a workaround internally to account for the discrepancy, but this workaround limits us to only working with our local office. If it were to be fixed, we could expand our use of shipstation to other locations globally. ... View more

Please let us restrict a users ability to see the Onboard page. We are able to restrict every other page except for this.    As an Admin, I don't want users adding new stores / marketplaces, adding carrier accounts, adding fulfilment partners, adding locations. This is the role of the Admin and/or manager. Not a user.    Thanks ... View more

Hello, We're looking for a feature that allows us to restrict order information (e.g. item name, quant, price, ship from location, etc.) at the shipment-level, not the order-level. As of now, any restricted user can see all items within a multi-item order, even items that are not assigned to them once a multi-item order has been split. This creates confusion when users are responsible for fulfilling only certain items within the order, and not all. Andrew ... View more

Please provide the ability to have shipments of more that 1 box with API ... View more

Please provide an Option to not require international shipping docs to create label ... View more

Preview label used to be available as an option on the dropdown menu on the green Create + Ship button on the Order Details page.  It is no longer available.  We have customers who need overnight shipping, often they choose USPS.  Problem is, USPS won't always guarantee Overnight delivery.  It changes with the address, so, since we can no longer preview the label, we have to print it.  If it comes up as 2 Day for Overnight Express, we then have to void the label, contact the customer and arrange for a different shipping method.  We have been using Shipstation for 7 years and the preview label has always been available until a few months ago.  Please add it back.  Thanks. ... View more

I have about 500 automation rules and I want to disable/delete a lot of them. We used the rules to split orders and products to out different warehouses but we currently do not need them anymore and I will have to manually disable them one at a time. I wouldn't mind if I could have done it with the API but there is no such endpoint to do so. If there is another way around that I would love to hear it. There should be a select all or checkbox to select the ones we want to disable. ... View more

A USPS representative just contacted us. This representative said we should switch shipping platforms and use GrandShipper because they offer Merchant Rates and ShipStation does not. When will ShipStation offer Merchant Rates for USPS Priority Mail packages?   https://usps.my.salesforce.com/sfc/p/#j0000000GyYH/a/t0000002lr9Y/gpV98CU4BvHuLc4yRS.1adZwHiP.4FknKbcTMctnerM ... View more

Every day when using ShipStation our active sessions will encounter an "auto-magic" logoff.   We think it occurs around 4-5 hours of productive work. When contacting SS support they are also unsure what the exact duration of timing variable is also.   We receive no 'real' warning OR method to extend our active session. Work is interrupted and productivity declines as we are forced to log back in and try to recover our current tasks.   Seems like this should be an individual user setting, with the ability to extend up to a working shift e.g. 8-12 hours.     ... View more

It would be useful if you could schedule a pickup for your shipments right from the batch screen where you print your labels, pick list, etc. Currently you have to go to shipments, then schedule pickup. Something like this: ... View more

I'm curious if anyone has dealt with request to remove a customer's personal information from their systems in response to GDPR, CCPA or other privacy laws? ShipStation and its APIs don't seem to provide any functionality for this. And especially in the case of customers and orders that originate from a linked ecommerce system, it does not seem possible to update personal information and replace it with annoymized data.   Has anyone dealt with this successfully? ... View more