ShipStation Community

We need the ability to manipulate rates or show no rates for each user. Both UPS and FedEx have this feature in ups.com CampusShip and fedex.com ShipAdmin. We have many users and / or third party vendors that use our accounts and we charge them additionally or public rates when using our UPS/FedEx account. We need to be able add handling charges as a percentage or fixed amounts on top of base shipping charges. For some users, we’d like to hide the rates completely. This is common practice in shipping industry and we’re surprised you don’t have that configuration option available. ... View more

Please add the ability to copy automation rules just like packing slips can be copied. ... View more

It will be SAFER for us to have a Secure Account, which our information is our own secret for the safety of the customers and the business itself. I believe Shipstation, like other businesses, might need some third-party verification features for loggin in process. A Two-Step Verification should be great for preventing unwanted login and threats attacking our accoutns. A notification of any logins toward the account owner is helpful to determine whether the account is getting any illegal access. Following that, it is necessary for the account owner to know whether I got any unwanted visits. Hence, I also want to suggest an IP-checker to view the IPs and the location of all access. How do you guys think about it? ... View more

Can you add an option to display weight in KG's? Rgds Marvin ... View more

Suggestion for dev team... dark mode would not only be (subjectively) aesthetically pleasing, but would also help in reducing eyestrain. I'm not sure how feasible this is, but thought I'd put it out there. This is for the website by the way. ... View more

Currently the ShipStation API will only return label data when the label is created (POST /shipments/createlabel).   It would be very useful for us to be able to pull the label data through the list shipments endpoint (GET /shipments).   As this will increase the amount of data returned by the API, adding a parameter similar to includeShipmentItems would make the labelData field optional. Additionally, it would be important to get label data for multiple orders at the same time to reduce the number of API calls we would need to use. In our use case we search for shipments between a specific shipDateStart and shipDateEnd. ... View more

Literally, I login from the same IP addresses every day (home and work), yet everyday, I get to go through the same Google Captcha questions - selecting mountains, or stop lights or fire hydrants.   Can you guys upgrade to the invisible Captcha? Or could you disable it when the IP address is recognized for an account? That would really be great.   It's so unfortunate, but this platform has consistently become slow, more clunky and more unusable... and we're stuck with it  😭 ... View more

1. The jump from 50 to 500 is literally a 10x jump. A seller who is teetering on 50 will need 250 at most for the next level. Charge $15 for 250 and then $30 for 500. It shows that your goal is to facilitate success with your customers and not "lock'em in" because they finally had some success. 2. $9 to $29 is a 3X jump. It might seem trivial to add $20 to the monthly fees, but every dollar counts for a company trying to stay afloat right now. I know that you have a prorated fee in place, but the admin around that just seems like upscale engineering. 3. Most importantly, sellers need a partner who has their back. Make a plan that works for them in that middle ground and I'm almost certain you'd be investing in a long-term customer. I love Shipstation, and I say this because I want this product to be that great. ... View more

As security is key these days and 2 Factor Authentication is now in demand and is basically standard for most apps and platforms we would very much like to see ShipStation implement this so it can either have 2 factor by SMS text option or authentication App such as Twilio Authy. Hoping to see this soon 🙂 ... View more

Every time I go to use ShipStation, I have to login again. The "Remember Me" option does nothing. Support tells me that the actual function of that option is to tell ShipStation not to signout automatically while I'm in the middle of typing. What? (And, yes, I have been signed out in the middle of typing an address when I forgot to choose that option — i had to login again and re-enter the address.) The "Remember Me" option should do what it says — remember me for a relatively long time, And, if I don't choose it, it should never, never sign me out when I'm in the middle of doing something. The machine I use ShipStation on it is protected by a strong password and auto-locks itself if I walk away. There's a physical lock that would prevent a random person from coming up to it and printing labels. And, if they actually got to my machine and unlocked it, there are a lot more dangerous things they could do than mail packages! This is fake security, not real security. And, if people actually want it for some reason, all they have to do is not choose Remember Me. Please fix it. ... View more

When this account was made, I did not realize you couldn't change your displayed username later on (which is an option available in almost every forum I've used... except this one).   As these are usually company accounts that may change hands, please give options to change forum screennames as some of us are uncomfortable having bits of personal information displayed on a public website. ... View more

I feel it would be very useful if we could have the option to require our staff to have to scan to verify each order without the option to bypass it and just go to the orders page.  Maybe there could be a setting that would require them to scan each order but still have access to the order screen but would not be able to fill and order from that screen.  Allow them to reprint labels if needed.  They get lazy and don't want to scan so they'll bypass the scan to verify process ... View more

We have a warehouse in USA and UK, we want to use one log in to manage both sites but when it comes to add new couriers like Royal Mail they are not available in the list. How do we work this one through ? ... View more

Our team would like to display only the recipient's first name in our email template. Currently, the HTML option provides only the first and last name and this is not in alignment with our company's general aesthetic.   I reached out for chat support and this option is not available at this time. We hope this is something that can be offered in the future.    Thank you! ... View more

We have thousands of orders 5000 assigned to User 1 5000 assigned to User 2 10 workstations fulfilling orders - I want 5 stations to see only orders assigned to User 1 and 5 stations to see only orders assigned to User 2 ... View more

My company is US based and recently opened distribution centers in Europe and Australia. I can add more of my storage places in Australia but cannot connect to "Australia Post" , same goes to Europe. would have like to be able to create Australian labels from my Australian storage unit to customers same as for Europe. ... View more

We have multiple shipping locations and I can't believe that I can't assign a user to a default "Ship From Location" and subsequently that "Ship From Location"s specific carrier accounts.  Please consider this feature request. ... View more

I think there should be an option in the user permissions to only access a specific stores' reporting data instead of all the stores attached to Shipstation. ... View more

We've been experiencing the Google recaptcha verification puzzles every time we login which averages 5+ times a day. Each time taking 15-20 secs. From a customer support chat the overall conversation conveyed this is how it is. Is ShipStation experiencing a high number of bot traffic signing in to want a recaptcha? ... View more