ShipStation Community

Why is Company Name now required entry for sender's information?  I have been using Shipstation for almost 2 years now without it, but I recently moved, and now I have to put dashes in for Company name.  It looks silly on mailing labels!!  Please make it optional again, as some of your customers are individuals, mailing from a residence. ... View more

Problem: A user, who may only access orders and shipments assigned to them, creates a new order in a manual store. As soon as they create the order -- Boom, it disappears out of view, and they can never see it again. Why? It isn't assigned to them. And there is no option for assignment in the order creation screen in manual orders. One possible solution: create an automation rule where orders are automatically assigned to the user that created the order. But user-that-createed-the-order is not a possible field in the criteria section.  Another possible solution: allow this assignment by default, where a user is allowed to access orders that they themselves created. In either case, please help.  Thank you.     ... View more

We should not be forced to use one color scheme for the website.  I HATE the color green and this alone makes me want to find another shipping solution.  We should have: A list of color themes that we can choose from The ability to customize the primary and secondary colors We should be using our system colors by default. This needs to be moved up on the priority list and at least #3 should happen very quickly since all the colors have just been changed. ... View more

Currently, the Time Zone in Settings >> Display Options >> Time And Units can only be set for the entire organization. That doesn't make sense, because a lot of companies have users in different time zones. ... View more

We import orders from QBs into a store called Manual. These orders are scheduled in one of three locations to be produced and will ship from those locations. It is not practical to specify in ShipStation what order will ship from which location so it would be nice if each location could just have a different user and the ability to set their own Ship From Address. As it is now, if one user changes the default, it changes for all. Thanks. ... View more

Please offer the auto-split shipments as an add-on. For smaller businesses with lower volume it just doesn't make sense to switch to the 'High Volume' plan. Offering it as a reasonably priced monthly add-on is much more enticing and would make it an easy sell for those of us who are too small at the moment to want to switch to higher tier plans. ... View more

Current: when getting rid of "Your Carriers" that ShipStation doesn't have a partnership with/offer, such as FedEx, it immediately gets deleted and there's no going back unless you want to go through all the work of reconnecting/adding it back. However, you prepaid for the additional carriers for the whole cycle and there is no prorated refund/credit for doing so. Suggestion: add the ability to cancel the additional "Your Carriers" fee and those additional carriers will be automatically deleted at the end of a cycle. (Think similar to streaming services that allow you to cancel your subscription, but because you prepaid, you can still enjoy it until the end of the cycle.) ... View more

I want another person to be able to work on my ETSY store with me, but I don't want to give them full access to my financials. I want them to be able to help me ship products but without them seeing how much the customer paid for example. There should be a way I can add a team member and limit their visibility of my financials. would prefer for my team members to see the price the customer paid in shipping, but not their order total. ... View more

Etsy is now able to print labels for much cheaper price: https://www.etsy.com/shipping/us/price-your-postage https://www.etsy.com/shipping They support USPS and Fedex. Much like Stamps.com. Please add Etsy as an Integration Carrier and allow to print label via Etsy's supported carrier.   ... View more

I think gift notes is most overlooked feature, I want to be able to print gift notes after shipping label, which I can do with custom packing slip, but I do not want packing slip itself if there is no gift notes, and it prints blanks after the shipping label ... View more

We have multiple accounts setup and each is specific a store.  We assign the account via automation but if a user needs to edit Service (or edit service in a batch), the list is not just listing generic services.  It lists the services by account, making it possible for a user to pick the right service under the wrong account and use an account that is not authorized for that store.   We'd like to see the option to assign account permissions by store so that within a store users can only pick from authorized accounts and avoid unauthorized use penalties.   ... View more

A few recommendations for reasonable dyslexic accommodations.  It would be helpful to have an option to change the font on the pick list to OpenDyslexic to help our dyslexic employees pick items more efficiently. We are currently using the OpenDyslexic google chrome extension but it doesn't look compatible with ShipStation. It would be nice for those to be compatible.  ... View more

The present state of the tabs is extremely confusing when you have a lot of tabs and wish to use them in any work flow layout.   Stop the tabs from changing their position once they are clicked upon, don't have them jump next to the all tab and swap the tab that was next to All with the location where you clicked on the tab.  This is wildly confusing and doesn't make sense, it also makes it very difficult to use the tabs in any logical order because they keep moving around.  This is even worse once the tabs expand into the more view drop down.  The position of the click should remain the tab, not change to some other tab! Allow us to freeze the tabs and just select the tab we click on rather than move them.  Allowing us to order the tabs then makes sense and this will allow us to use the tabs as a work flow. I would also suggest that in such mode you do away with the more views dropdown and just allow for multiple tab row or make it scrollable or reduce their size.   Anything would be better than moving the actual tab after clicking on it.   ... View more

I am requesting that you please give us the option to autofill SKU number in customs forms.  For some stupid reason Asendia requires SKU in the customs forms to print labels.  There is no way to autofill SKU that I can see and I've been told that there is no way to fill this in automatically in shipstation customs either (if i'm wrong please let me know)   this is hugely inconvenient as the only way to print labels is to manually type this in for every international order now. ... View more

I think it would be useful to have text based notifications for server down and server back on line for critical updates, texting is much faster way to communicate. I found the server down today which is not usual and cannot print out my orders because I cannot login. I was told I would be emailed but I would prefer faster notifications and I think most businesses would agree this is a critical timing issue for shipments.  ... View more

The popup notifications (ex: "Purchasing Label From Carrier", error messages, etc) block you from clicking the print button or copying the tracking number in the right corner of the shipment window until they go away. Can they notifications been moved to the bottom right corner instead of the top? I know this sounds petty but waiting for 2 or 3 notifications to complete slows down my workflow! ... View more

This "feature" has caused us a ton of issues throughout the year, and I would love to see a solution. On the scan to print/verify view that our shipping operators use, it is very easy for a regular operator who only has permissions to ship to accidentally update a mapped shipping service setting for the entire store when they're just trying to do it for a single order. We rely heavily on the service mapping settings to make sure orders are getting assigned the proper shipping service, and when an operator inadvertently saves something incorrectly it impacts hundreds of orders.  I would love to see the scan to print view simplified to exclude the option to update mapping settings for the entire store, or at least for this feature to live behind a permission setting that hides it for users who only have shipping permissions.  ... View more

As a ShipStation customer, I find it very strange that there is no option to automatically delete order or shipment data history within our ShipStation account. For our business use case, we have no need to retain the data in Shipstation after the order has delivered as this is retained and managed in our CRM. We don't want customer address details retained indefinitely in the ShipStation database for customer privacy compliance reasons. Can this feature please be added?  ... View more

Upon my first try of the new label printing workflow UI, I have the following suggestions: 1 - Part of the insurance amount field is cut off (see image). Please make sure you test on Safari 16.5.1 (Mac OS Ventura 13.4.1) and that it can handle font size changes. 2 - It now takes an extra click to access the manual Print link, which is a step backwards. There seems to be room in the GUI to add a Print button for this that like doing manual printing (or where your ShipStation Connect doesn't work sufficiently), instead of having to click the ••• menu and then click Print. Thanks! ... View more