Hi. I made a mistake with my labels with some pretty high price packaging, forgetting to add insurance. I have $250 in my shipstation account, and my packages cost $220 to send, leaving me with $30 in the account. To fix my error, I must void the labels but it takes a few days for the $220 to credit back. Since the packages must be sent by tomorrow, this leaves me with 2 choices: Ask my coworker to add another $220 in to fix my mistake, but be unable to pull out that original $220 when the amount corrects. Not something we can do right now honestly. Or 2: Just go with the mistake and hope these fragile packages make it in one piece without insurance to back it up. I have to go with option 2, but had the void done an immediate credit back, I would been able to instantly correct my mistake with no issues. Thank you.
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We have a warehouse in USA and UK, we want to use one log in to manage both sites but when it comes to add new couriers like Royal Mail they are not available in the list. How do we work this one through ?
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For my industry, and some related industries, we sell items at prices to the 4th decimal point. So USD$0.0625 per unit. Shipstation does not have the ability to account for this, and it rounds up the price on orders it imports from our SAP integration. This causes the prices to round up or down overall and makes the packing and customs lists inaccurate. If there was a way to give users the option to set decimal points to the 4th decimal, you would be able to expand your customer base to additional industries. We are currently using a workaround internally to account for the discrepancy, but this workaround limits us to only working with our local office. If it were to be fixed, we could expand our use of shipstation to other locations globally.
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Please let us restrict a users ability to see the Onboard page. We are able to restrict every other page except for this. As an Admin, I don't want users adding new stores / marketplaces, adding carrier accounts, adding fulfilment partners, adding locations. This is the role of the Admin and/or manager. Not a user. Thanks
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Hello, We're looking for a feature that allows us to restrict order information (e.g. item name, quant, price, ship from location, etc.) at the shipment-level, not the order-level. As of now, any restricted user can see all items within a multi-item order, even items that are not assigned to them once a multi-item order has been split. This creates confusion when users are responsible for fulfilling only certain items within the order, and not all. Andrew
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Hi Shipstation, Can you please add a KG option for Unit of Measure??? There's lbs oz and grams but no KG? I can see people began asking about this feature back in 2016, why has this not been added yet? Could you please action the communities request and add a KG option. I look forward to hearing from you!
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Preview label used to be available as an option on the dropdown menu on the green Create + Ship button on the Order Details page. It is no longer available. We have customers who need overnight shipping, often they choose USPS. Problem is, USPS won't always guarantee Overnight delivery. It changes with the address, so, since we can no longer preview the label, we have to print it. If it comes up as 2 Day for Overnight Express, we then have to void the label, contact the customer and arrange for a different shipping method. We have been using Shipstation for 7 years and the preview label has always been available until a few months ago. Please add it back. Thanks.
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Literally, I login from the same IP addresses every day (home and work), yet everyday, I get to go through the same Google Captcha questions - selecting mountains, or stop lights or fire hydrants. Can you guys upgrade to the invisible Captcha? Or could you disable it when the IP address is recognized for an account? That would really be great. It's so unfortunate, but this platform has consistently become slow, more clunky and more unusable... and we're stuck with it 😭
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My credit card number changed recently and I forgot to update it on ShipStation. They attempted to process my payment yesterday, and because it declined, it shut everything down. I woke up this morning to the pictured email that my Stamps.com account has been disconnected, but no indication that my ShipStation account was shut off. I had to talk to both ShipStation and Stamps.com twice in order to figure out what was going on and get it fixed. Typically with software, when a payment is declined they send you an email stating such & give you a few days to update your payment method. It hardly seems like a good use of the customer's time and customer service's time to shut down the entire account immediately, especially when so little info was provided to shed light on what was going on. Thanks for listening.
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I have about 500 automation rules and I want to disable/delete a lot of them. We used the rules to split orders and products to out different warehouses but we currently do not need them anymore and I will have to manually disable them one at a time. I wouldn't mind if I could have done it with the API but there is no such endpoint to do so. If there is another way around that I would love to hear it. There should be a select all or checkbox to select the ones we want to disable.
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A USPS representative just contacted us. This representative said we should switch shipping platforms and use GrandShipper because they offer Merchant Rates and ShipStation does not. When will ShipStation offer Merchant Rates for USPS Priority Mail packages? https://usps.my.salesforce.com/sfc/p/#j0000000GyYH/a/t0000002lr9Y/gpV98CU4BvHuLc4yRS.1adZwHiP.4FknKbcTMctnerM
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Having some basic pickers working our orders I will get the comments of "that was a $500 order". I am looking for a way for my pickers to Log In to their shipstation account and print packing slips and shipping labels with only being able to see the Pack Slip Details which don't include price. I would prefer these users to only have the ability to see SKU, Item Description, and Location. I don't ask them to include any of the invoices with the shipment but only the pack sheet. Anyone see this as being something possible in the future?
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When this account was made, I did not realize you couldn't change your displayed username later on (which is an option available in almost every forum I've used... except this one). As these are usually company accounts that may change hands, please give options to change forum screennames as some of us are uncomfortable having bits of personal information displayed on a public website.
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I think there should be an option in the user permissions to only access a specific stores' reporting data instead of all the stores attached to Shipstation.
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Trying to modify a packing slip template and you still use HTML coding. Even your own customer service couldn't figure out how to modify simple features like font size. There should be a simple form builder that allows the user to customize which fields are included on the template, colors, size/ font, etc.
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It seems that we cannot verify upc codes with letters included much of the time. Upon further inspection, we learned that Shipstation is case sensitive. There should be a way to turn this off in order to be able to have a smoother scan and ship experience. SKUs and barcodes should be verified, regardless of upper or lower case letters. Please like to get this put through.
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Every day when using ShipStation our active sessions will encounter an "auto-magic" logoff. We think it occurs around 4-5 hours of productive work. When contacting SS support they are also unsure what the exact duration of timing variable is also. We receive no 'real' warning OR method to extend our active session. Work is interrupted and productivity declines as we are forced to log back in and try to recover our current tasks. Seems like this should be an individual user setting, with the ability to extend up to a working shift e.g. 8-12 hours.
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