It would be a great feature to add an email notification for when a store error occurs so that we know that we need to import it again or contact shipstation to do a manual import.
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Being able to file a claim through UPS One Balance from ShipStation Form has been great. BUT there needs to be a better way to track claim status and updates. The only way to do it now is to contact ShipStation via email/phone. If there was a dashboard we can see the live status of claims that would make the workflow way more efficient.
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we are currently using a 3rd party warehouse to ship out orders for us. We would like for them to not see the pricing information for each order. can we create log in for them to use that doesn't allow them to see pricing?
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Hi Shipstation, Can you please add a KG option for Unit of Measure??? There's lbs oz and grams but no KG? I can see people began asking about this feature back in 2016, why has this not been added yet? Could you please action the communities request and add a KG option. I look forward to hearing from you!
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Having some basic pickers working our orders I will get the comments of "that was a $500 order". I am looking for a way for my pickers to Log In to their shipstation account and print packing slips and shipping labels with only being able to see the Pack Slip Details which don't include price. I would prefer these users to only have the ability to see SKU, Item Description, and Location. I don't ask them to include any of the invoices with the shipment but only the pack sheet. Anyone see this as being something possible in the future?
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Trying to modify a packing slip template and you still use HTML coding. Even your own customer service couldn't figure out how to modify simple features like font size. There should be a simple form builder that allows the user to customize which fields are included on the template, colors, size/ font, etc.
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It seems that we cannot verify upc codes with letters included much of the time. Upon further inspection, we learned that Shipstation is case sensitive. There should be a way to turn this off in order to be able to have a smoother scan and ship experience. SKUs and barcodes should be verified, regardless of upper or lower case letters. Please like to get this put through.
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It would be great if there was a setting in the User Profile to see the administration part of ShipStation in French. Along with all the different parts available for admin and customers.
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Would be nice to be able to give view only permissions to users on inventory management.
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It would be really helpful if we could change the wording of the "transit time" that displays underneath shipping methods at checkout. Currently there is no way to change it since it is part of the 'Live Rate Feature'. Some of our products are made-to-order, so showing "transit time x-x business days" may confuse some of our customers.
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It would be great to have the ability to email the team when a stock order has reached out reorder threshold. @shipstation - Please consider adding that option
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We connect to ShipStation for our live ecommerce shipping support. We also have a development instance of ShipStation that we use for testing new features, etc. It is very difficult to keep up with out ecommerce team as they make changes in the live (production) environment of ShipStation, all the time. As a result, we are often testing features and our testers don't know what changes have been made in ShipStation. It would be great for us to be able to have a way of migrating the settings from our Production Instance of ShipStation to our TESTING Instance of ShipStation.
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Why is Company Name now required entry for sender's information? I have been using Shipstation for almost 2 years now without it, but I recently moved, and now I have to put dashes in for Company name. It looks silly on mailing labels!! Please make it optional again, as some of your customers are individuals, mailing from a residence.
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Problem: A user, who may only access orders and shipments assigned to them, creates a new order in a manual store. As soon as they create the order -- Boom, it disappears out of view, and they can never see it again. Why? It isn't assigned to them. And there is no option for assignment in the order creation screen in manual orders. One possible solution: create an automation rule where orders are automatically assigned to the user that created the order. But user-that-createed-the-order is not a possible field in the criteria section. Another possible solution: allow this assignment by default, where a user is allowed to access orders that they themselves created. In either case, please help. Thank you.
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We should not be forced to use one color scheme for the website. I HATE the color green and this alone makes me want to find another shipping solution. We should have: A list of color themes that we can choose from The ability to customize the primary and secondary colors We should be using our system colors by default. This needs to be moved up on the priority list and at least #3 should happen very quickly since all the colors have just been changed.
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Currently, the Time Zone in Settings >> Display Options >> Time And Units can only be set for the entire organization. That doesn't make sense, because a lot of companies have users in different time zones.
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I think it would be amazing if we had an email marketing feature added to Shipstation. I feel the need to email feedback requests to my customers 1 week after package delivery is confirmed but currently can’t figure out a way to integrate my email marketing service to do that. I am currently sending feedback request emails manually after a week and it’s not efficient. If we have email marketing option native to Shipstation, that would be awesome! We can nurture and increase sales!!
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