As of October 2021 Warehouse Locations are 100% unusable in a production environment. While it is easy to enter a shelf/bin number there is no way to easily view what shelf/bin a product is located in when processing/picking/pulling orders. In its current state the following workflow is required to view a shelf/bin number... 1. Highlight all orders you want to allocate... 2. Click allocate selected orders. 3.perform the following steps for EACH order you just allocated... A. click the order B. perform the following steps for EACH item in EACH order... a. click an item in the order b. click the inventory tab c. MANUALLY RECORD the the shelf/bin of the item d. close the popup window. e. click the next item in the order go to step b. C. After you have recorded all the locations for all the items in the order close the order D. Click the next order, go to a. Warehouse Locations in Inventory Management should be clearly marked as beta or experimental as it simply is unusable in it's current state.
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Please offer the auto-split shipments as an add-on. For smaller businesses with lower volume it just doesn't make sense to switch to the 'High Volume' plan. Offering it as a reasonably priced monthly add-on is much more enticing and would make it an easy sell for those of us who are too small at the moment to want to switch to higher tier plans.
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We have multiple accounts setup and each is specific a store. We assign the account via automation but if a user needs to edit Service (or edit service in a batch), the list is not just listing generic services. It lists the services by account, making it possible for a user to pick the right service under the wrong account and use an account that is not authorized for that store. We'd like to see the option to assign account permissions by store so that within a store users can only pick from authorized accounts and avoid unauthorized use penalties.
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I have used other, free shipping sites/apps/companies, and they usually all allow you to have customer profiles that you can edit, leave notes on, etc. Why doesn't shipstation have something so fundamental?
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I think it would be useful to have text based notifications for server down and server back on line for critical updates, texting is much faster way to communicate. I found the server down today which is not usual and cannot print out my orders because I cannot login. I was told I would be emailed but I would prefer faster notifications and I think most businesses would agree this is a critical timing issue for shipments.
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The popup notifications (ex: "Purchasing Label From Carrier", error messages, etc) block you from clicking the print button or copying the tracking number in the right corner of the shipment window until they go away. Can they notifications been moved to the bottom right corner instead of the top? I know this sounds petty but waiting for 2 or 3 notifications to complete slows down my workflow!
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I'd like to be able to edit/change user names for people on my account, including myself. We've had ShipStation for many years but are re-branding our company and would like to update user names to reflect the new email addresses that we use for log-ins. My master account included. No functionality to do this, so stuck using outdated names.
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Shipstation is about to lose me as a customer because we stopped letting our employees see the $ value of the shipments and their attitude completely improved. We need them to be able to split orders but there is not way to do this without giving them access to order amount. If this can't be resolved, we'll likely have to change tools. It is quite a simple request and think it should be SUPER obvious to have this available.
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My credit card number changed recently and I forgot to update it on ShipStation. They attempted to process my payment yesterday, and because it declined, it shut everything down. I woke up this morning to the pictured email that my Stamps.com account has been disconnected, but no indication that my ShipStation account was shut off. I had to talk to both ShipStation and Stamps.com twice in order to figure out what was going on and get it fixed. Typically with software, when a payment is declined they send you an email stating such & give you a few days to update your payment method. It hardly seems like a good use of the customer's time and customer service's time to shut down the entire account immediately, especially when so little info was provided to shed light on what was going on. Thanks for listening.
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Status:
Declined
Submitted on
09-15-2020
10:21 AM
Submitted by
developer_aod
on
09-15-2020
10:21 AM
We are working to automate business processes for our online health clinic, and integrating with ShipStation makes managing the whole shipping process easier.
But since we are a US base health provider, any service provider we integrate and handle or process PHI (personal and health information) data with, must be HIPAA compliant, and be able to sign a BAA (business associate agreement) with the health provider.
Meanwhile, we will have to develop our in-house integration with a HIPAA compliant or exempt shipping provider (like Fedex, or UPS) and that adds serious development burden, provides very little shipping flexibility and and locks us in.
Ensuring compliance with HIPAA regulations and issuing BAAs would be a great addition to the platform.
Thanks!
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Hi Guys,
I'm using the My Post Business via the Ship Station.
At the beginning of the integration process, I've been promised to have the 2 x payment options for the label purchase via the SS. First is the Credit card payment and the second is to be able to use your existing My Post Business account (30 days credit). What we are facing now, by using the only payment option available (credit card).is that the post office is not providing the invoices based on the credit card purchases. At the EOFY my accountant asking me where did I spent all the credit card money, and I do not have any evidence to cover this expense. I'm sure this little issue can be resolved to be able to use Ship Station in the future. Thank you.
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So I am not sure if this a feature or not, but is there any way to delete/edit the "Pickup Contact" within Schedule a Pickup?
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Hello, I'm posting here as requested by your support. See request ticket 1994540. Basically, it would help us quite a bit if we were able to restrict a user from not seeing other orders (imported or created by other users), but at the same time allowing them to create/ship a new order of their own.So they can create/ship their own created orders, but at the same time not mess with existing orders. I was surprised to learn that this isn't possible with the current implementation of permissions/restrictions. Surely, we're not the only ones that would benefit from this. It seems like it would be a common use-case.
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Every API and integration requires Store IDs to link orders correctly, but they're not available from the front-end. Just adding a little line of text on the store setup page would be the easiest add-on to make the process of setting up that less cumbersome.
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Status:
Already Exists
Submitted on
09-29-2021
02:27 PM
Submitted by
Hereforthefixes
on
09-29-2021
02:27 PM
I have been told so many times by support staff how much my feedback is appreciated, and how they love hearing my feedback, and they recommend making a feature request, and that they assure me the development team reads the feedback.
Dudes. If you think the suggestion is good, then make the suggestion yourself. We are trying to run our own businesses, not Shipstation's.
Here's me submitting this, doubting the development team will read it. But it is a legitimate feature request, if you do.
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It would be really helpful to have the ability to pay with methods other than credit card for our shipments. During our peak season we have to pay off our credit card bill multiple times in billing cycle in order to continue to feed Shipstation funds. It would be much cleaner for bookkeeping if we could either send a large check or do an ACH transfer in advance of our peak season.
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We import orders from QBs into a store called Manual. These orders are scheduled in one of three locations to be produced and will ship from those locations. It is not practical to specify in ShipStation what order will ship from which location so it would be nice if each location could just have a different user and the ability to set their own Ship From Address. As it is now, if one user changes the default, it changes for all. Thanks.
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A few recommendations for reasonable dyslexic accommodations. It would be helpful to have an option to change the font on the pick list to OpenDyslexic to help our dyslexic employees pick items more efficiently. We are currently using the OpenDyslexic google chrome extension but it doesn't look compatible with ShipStation. It would be nice for those to be compatible.
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The present state of the tabs is extremely confusing when you have a lot of tabs and wish to use them in any work flow layout. Stop the tabs from changing their position once they are clicked upon, don't have them jump next to the all tab and swap the tab that was next to All with the location where you clicked on the tab. This is wildly confusing and doesn't make sense, it also makes it very difficult to use the tabs in any logical order because they keep moving around. This is even worse once the tabs expand into the more view drop down. The position of the click should remain the tab, not change to some other tab! Allow us to freeze the tabs and just select the tab we click on rather than move them. Allowing us to order the tabs then makes sense and this will allow us to use the tabs as a work flow. I would also suggest that in such mode you do away with the more views dropdown and just allow for multiple tab row or make it scrollable or reduce their size. Anything would be better than moving the actual tab after clicking on it.
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This "feature" has caused us a ton of issues throughout the year, and I would love to see a solution. On the scan to print/verify view that our shipping operators use, it is very easy for a regular operator who only has permissions to ship to accidentally update a mapped shipping service setting for the entire store when they're just trying to do it for a single order. We rely heavily on the service mapping settings to make sure orders are getting assigned the proper shipping service, and when an operator inadvertently saves something incorrectly it impacts hundreds of orders. I would love to see the scan to print view simplified to exclude the option to update mapping settings for the entire store, or at least for this feature to live behind a permission setting that hides it for users who only have shipping permissions.
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