ShipStation Community

Upon my first try of the new label printing workflow UI, I have the following suggestions: 1 - Part of the insurance amount field is cut off (see image). Please make sure you test on Safari 16.5.1 (Mac OS Ventura 13.4.1) and that it can handle font size changes. 2 - It now takes an extra click to access the manual Print link, which is a step backwards. There seems to be room in the GUI to add a Print button for this that like doing manual printing (or where your ShipStation Connect doesn't work sufficiently), instead of having to click the ••• menu and then click Print. Thanks! ... View more

There should be a Restriction to block some user from seeing all selling channels  ... View more

Our Company just started our subscription, we are a B2B Company that blind ships all shipments. We only have three locations that did not list a Company Name in the Ship From Location Info as it was not a required field. Turns out this causes an error when attempting to process Labels. I reached out to support to find out there is not a supported XML field to override this value for blind shipping when importing and the recommended workaround is to duplicate our addresses for each re-seller or distributor we now need to enter 2500 Distributor Ship From Locations x3.  There is currently no way to do this in bulk so there will now be an additional step to create each unique location with each shipment as it is processed. This is not a good experience for B2B companies at this time. ... View more

Please consider giving us the option to "Hide" certain users from the "Assigned To" list. Our customer service team has access to ShipStation, however, they will not do any warehouse picking or packing. It would be nice to be able to hide them from the list so the warehouse team will not need to scroll through their names.  ... View more

Hello:   I would like to suggest adding an email notification to ship station owner's who have orders stuck in the queue. Currently this isn't in place. Not everyone checks their ship station dashboard on the daily to see this information. An email alerting them would be more beneficial. Can you please create this for us as it would make our jobs a lot easier. Thank you for your consideration! ... View more

I feel it would be very useful if we could have the option to require our staff to have to scan to verify each order without the option to bypass it and just go to the orders page.  Maybe there could be a setting that would require them to scan each order but still have access to the order screen but would not be able to fill and order from that screen.  Allow them to reprint labels if needed.  They get lazy and don't want to scan so they'll bypass the scan to verify process ... View more

Hello,     We fulfill for many stores through Printify. Many of the stores we fulfill for want their own address for the return address. After a couple of years doing this our ship from locations, 'warehouses' in the API, have become bloated to the point web browsers and api scripts are having real trouble working with ShipStation. On the UI side, we can only delete these one at a time. On the API side, we can delete in bulk, but we can't tell which are actively used. There is a create date, but this doesn't tell us which locations are still associated with recent orders. It would be great if: ship from locations could be deleted in bulk through the UI ship from locations would store the date of the last order that used it. These would be great features for any fulfillment house shipping for many client stores. ... View more

It would be a great feature to add an email notification for when a store error occurs so that we know that we need to import it again or contact shipstation to do a manual import.   ... View more

Hi team, We would like to be able to modify the user permissions for any specific account even further than what is offered. More specifically, can you modify the permission settings so that you can give an account view-only rights to the Orders, Shipments, or Products page? Is it also possible to change it so that users can edit address or order information but not the order tags? As it stands, it seems like the permission sets are "all or nothing." As in, they can either view and edit orders or not see them at all. It just seems really odd to me how this wouldn't already be a feature. I appreciate all your guys' help! Thank you.   -Zach ... View more

Being able to file a claim through UPS One Balance from ShipStation Form has been great. BUT there needs to be a better way to track claim status and updates. The only way to do it now is to contact ShipStation via email/phone. If there was a dashboard we can see the live status of claims that would make the workflow way more efficient.    ... View more

Hello, I would like to know if there can be a no package movement notification after label is created. I ask because after label created it might get lost, the package misses scan or get lost. As a seller I'll only figure this out when the customer contact me complaining why his/her package didn't arrive. Since there's an icon that informs the package status on shipstation (unknown, in transit and delivered) it will be extremely helpful if I could setup notifications based on this status. This way I'll be able to be notified if the order actually shipped or setup notifications based on the status change. I really hope this is a good idea and don't think it will be that hard to apply to the already great shipstation. Thanks. ... View more

I'd like to be able to edit/change user names for people on my account, including myself. We've had ShipStation for many years but are re-branding our company and would like to update user names to reflect the new email addresses that we use for log-ins. My master account included. No functionality to do this, so stuck using outdated names.  ... View more

Hi there.  We have 2 accounts. One for US and one for Canada. It's quite annoying and impractical to logout and login every time one has to process the orders every day several times a day.  I wonder if it would be possible to do a seamless switch like Google offers for example to switch profiles or even better if there could be a sort of account consolidation from the UI (web) point of view like you could do with email accounts. Thanks ... View more

I checked and can see that the integration with Prestashop is currently set to import all weights in pounds. Could you add an integration option in kilogram for prestashop. THANKS ... View more

Every company with more than three people need to be able to block specific users from being able to import data such as customer s information, shipments , etc.  ... View more

A User Restriction should be to prohibit seeing Customer Email Address and Phone Numbers. This is important because many Shipstation users have 3rd party fulfillment companies working from them. Protecting customer data is very important! ... View more

I'm trying to use the recipient's Company name as a Field replacement for the email template., unfortunately this is not an option at the moment. Because of an integration with SAP, our orders come in with the company name and Customer name reversed in the order. This is preferable for managing our orders, but when emailing shipping notices to customers we get complaints, especially since the customer's name is included in recipient address. ... View more

too many cooks have access to the csv mapping settings kitchen.  ... View more

Shipstation is about to lose me as a customer because we stopped letting our employees see the $ value of the shipments and their attitude completely improved.  We need them to be able to split orders but there is not way to do this without giving them access to order amount.  If this can't be resolved, we'll likely have to change tools.  It is quite a simple request and think it should be SUPER obvious to have this available. ... View more