Shipstation is about to lose me as a customer because we stopped letting our employees see the $ value of the shipments and their attitude completely improved. We need them to be able to split orders but there is not way to do this without giving them access to order amount. If this can't be resolved, we'll likely have to change tools. It is quite a simple request and think it should be SUPER obvious to have this available.
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A few recommendations for reasonable dyslexic accommodations. It would be helpful to have an option to change the font on the pick list to OpenDyslexic to help our dyslexic employees pick items more efficiently. We are currently using the OpenDyslexic google chrome extension but it doesn't look compatible with ShipStation. It would be nice for those to be compatible.
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The present state of the tabs is extremely confusing when you have a lot of tabs and wish to use them in any work flow layout. Stop the tabs from changing their position once they are clicked upon, don't have them jump next to the all tab and swap the tab that was next to All with the location where you clicked on the tab. This is wildly confusing and doesn't make sense, it also makes it very difficult to use the tabs in any logical order because they keep moving around. This is even worse once the tabs expand into the more view drop down. The position of the click should remain the tab, not change to some other tab! Allow us to freeze the tabs and just select the tab we click on rather than move them. Allowing us to order the tabs then makes sense and this will allow us to use the tabs as a work flow. I would also suggest that in such mode you do away with the more views dropdown and just allow for multiple tab row or make it scrollable or reduce their size. Anything would be better than moving the actual tab after clicking on it.
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Every time I go to use ShipStation, I have to login again. The "Remember Me" option does nothing. Support tells me that the actual function of that option is to tell ShipStation not to signout automatically while I'm in the middle of typing. What?
(And, yes, I have been signed out in the middle of typing an address when I forgot to choose that option — i had to login again and re-enter the address.)
The "Remember Me" option should do what it says — remember me for a relatively long time, And, if I don't choose it, it should never, never sign me out when I'm in the middle of doing something.
The machine I use ShipStation on it is protected by a strong password and auto-locks itself if I walk away. There's a physical lock that would prevent a random person from coming up to it and printing labels. And, if they actually got to my machine and unlocked it, there are a lot more dangerous things they could do than mail packages!
This is fake security, not real security. And, if people actually want it for some reason, all they have to do is not choose Remember Me. Please fix it.
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My credit card number changed recently and I forgot to update it on ShipStation. They attempted to process my payment yesterday, and because it declined, it shut everything down. I woke up this morning to the pictured email that my Stamps.com account has been disconnected, but no indication that my ShipStation account was shut off. I had to talk to both ShipStation and Stamps.com twice in order to figure out what was going on and get it fixed. Typically with software, when a payment is declined they send you an email stating such & give you a few days to update your payment method. It hardly seems like a good use of the customer's time and customer service's time to shut down the entire account immediately, especially when so little info was provided to shed light on what was going on. Thanks for listening.
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This "feature" has caused us a ton of issues throughout the year, and I would love to see a solution. On the scan to print/verify view that our shipping operators use, it is very easy for a regular operator who only has permissions to ship to accidentally update a mapped shipping service setting for the entire store when they're just trying to do it for a single order. We rely heavily on the service mapping settings to make sure orders are getting assigned the proper shipping service, and when an operator inadvertently saves something incorrectly it impacts hundreds of orders. I would love to see the scan to print view simplified to exclude the option to update mapping settings for the entire store, or at least for this feature to live behind a permission setting that hides it for users who only have shipping permissions.
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We have multiple shipping locations and I can't believe that I can't assign a user to a default "Ship From Location" and subsequently that "Ship From Location"s specific carrier accounts. Please consider this feature request.
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It would be a great feature to add an email notification for when a store error occurs so that we know that we need to import it again or contact shipstation to do a manual import.
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Being able to file a claim through UPS One Balance from ShipStation Form has been great. BUT there needs to be a better way to track claim status and updates. The only way to do it now is to contact ShipStation via email/phone. If there was a dashboard we can see the live status of claims that would make the workflow way more efficient.
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we are currently using a 3rd party warehouse to ship out orders for us. We would like for them to not see the pricing information for each order. can we create log in for them to use that doesn't allow them to see pricing?
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As of October 2021 Warehouse Locations are 100% unusable in a production environment. While it is easy to enter a shelf/bin number there is no way to easily view what shelf/bin a product is located in when processing/picking/pulling orders. In its current state the following workflow is required to view a shelf/bin number... 1. Highlight all orders you want to allocate... 2. Click allocate selected orders. 3.perform the following steps for EACH order you just allocated... A. click the order B. perform the following steps for EACH item in EACH order... a. click an item in the order b. click the inventory tab c. MANUALLY RECORD the the shelf/bin of the item d. close the popup window. e. click the next item in the order go to step b. C. After you have recorded all the locations for all the items in the order close the order D. Click the next order, go to a. Warehouse Locations in Inventory Management should be clearly marked as beta or experimental as it simply is unusable in it's current state.
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I have used other, free shipping sites/apps/companies, and they usually all allow you to have customer profiles that you can edit, leave notes on, etc. Why doesn't shipstation have something so fundamental?
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Status:
Investigating
Submitted on
06-14-2020
11:52 AM
Submitted by
mazorshachar
on
06-14-2020
11:52 AM
My company is US based and recently opened distribution centers in Europe and Australia.
I can add more of my storage places in Australia but cannot connect to "Australia Post" , same goes to Europe.
would have like to be able to create Australian labels from my Australian storage unit to customers same as for Europe.
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Status:
Investigating
Submitted on
04-20-2020
08:59 AM
Submitted by
lasublimationco
on
04-20-2020
08:59 AM
We have thousands of orders
5000 assigned to User 1
5000 assigned to User 2
10 workstations fulfilling orders - I want
5 stations to see only orders assigned to User 1 and
5 stations to see only orders assigned to User 2
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Hi Shipstation, Can you please add a KG option for Unit of Measure??? There's lbs oz and grams but no KG? I can see people began asking about this feature back in 2016, why has this not been added yet? Could you please action the communities request and add a KG option. I look forward to hearing from you!
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It would be really awesome if 'time imported' was a selectable column to choose from so that one could, for example, be able to filter orders placed all before the cut-off time of that date, for one's company, so shipping can be correct and accurate.
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Having some basic pickers working our orders I will get the comments of "that was a $500 order". I am looking for a way for my pickers to Log In to their shipstation account and print packing slips and shipping labels with only being able to see the Pack Slip Details which don't include price. I would prefer these users to only have the ability to see SKU, Item Description, and Location. I don't ask them to include any of the invoices with the shipment but only the pack sheet. Anyone see this as being something possible in the future?
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