Trying to modify a packing slip template and you still use HTML coding. Even your own customer service couldn't figure out how to modify simple features like font size. There should be a simple form builder that allows the user to customize which fields are included on the template, colors, size/ font, etc.
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It seems that we cannot verify upc codes with letters included much of the time. Upon further inspection, we learned that Shipstation is case sensitive. There should be a way to turn this off in order to be able to have a smoother scan and ship experience. SKUs and barcodes should be verified, regardless of upper or lower case letters. Please like to get this put through.
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So I am not sure if this a feature or not, but is there any way to delete/edit the "Pickup Contact" within Schedule a Pickup?
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Hello, I'm posting here as requested by your support. See request ticket 1994540. Basically, it would help us quite a bit if we were able to restrict a user from not seeing other orders (imported or created by other users), but at the same time allowing them to create/ship a new order of their own.So they can create/ship their own created orders, but at the same time not mess with existing orders. I was surprised to learn that this isn't possible with the current implementation of permissions/restrictions. Surely, we're not the only ones that would benefit from this. It seems like it would be a common use-case.
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Every API and integration requires Store IDs to link orders correctly, but they're not available from the front-end. Just adding a little line of text on the store setup page would be the easiest add-on to make the process of setting up that less cumbersome.
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Status:
Already Exists
Submitted on
09-29-2021
02:27 PM
Submitted by
Hereforthefixes
on
09-29-2021
02:27 PM
I have been told so many times by support staff how much my feedback is appreciated, and how they love hearing my feedback, and they recommend making a feature request, and that they assure me the development team reads the feedback.
Dudes. If you think the suggestion is good, then make the suggestion yourself. We are trying to run our own businesses, not Shipstation's.
Here's me submitting this, doubting the development team will read it. But it is a legitimate feature request, if you do.
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Hi Guys,
I'm using the My Post Business via the Ship Station.
At the beginning of the integration process, I've been promised to have the 2 x payment options for the label purchase via the SS. First is the Credit card payment and the second is to be able to use your existing My Post Business account (30 days credit). What we are facing now, by using the only payment option available (credit card).is that the post office is not providing the invoices based on the credit card purchases. At the EOFY my accountant asking me where did I spent all the credit card money, and I do not have any evidence to cover this expense. I'm sure this little issue can be resolved to be able to use Ship Station in the future. Thank you.
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We've been experiencing the Google recaptcha verification puzzles every time we login which averages 5+ times a day. Each time taking 15-20 secs. From a customer support chat the overall conversation conveyed this is how it is. Is ShipStation experiencing a high number of bot traffic signing in to want a recaptcha?
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Status:
Declined
Submitted on
09-15-2020
10:21 AM
Submitted by
developer_aod
on
09-15-2020
10:21 AM
We are working to automate business processes for our online health clinic, and integrating with ShipStation makes managing the whole shipping process easier.
But since we are a US base health provider, any service provider we integrate and handle or process PHI (personal and health information) data with, must be HIPAA compliant, and be able to sign a BAA (business associate agreement) with the health provider.
Meanwhile, we will have to develop our in-house integration with a HIPAA compliant or exempt shipping provider (like Fedex, or UPS) and that adds serious development burden, provides very little shipping flexibility and and locks us in.
Ensuring compliance with HIPAA regulations and issuing BAAs would be a great addition to the platform.
Thanks!
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We connect to ShipStation for our live ecommerce shipping support. We also have a development instance of ShipStation that we use for testing new features, etc. It is very difficult to keep up with out ecommerce team as they make changes in the live (production) environment of ShipStation, all the time. As a result, we are often testing features and our testers don't know what changes have been made in ShipStation. It would be great for us to be able to have a way of migrating the settings from our Production Instance of ShipStation to our TESTING Instance of ShipStation.
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Why is Company Name now required entry for sender's information? I have been using Shipstation for almost 2 years now without it, but I recently moved, and now I have to put dashes in for Company name. It looks silly on mailing labels!! Please make it optional again, as some of your customers are individuals, mailing from a residence.
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Problem: A user, who may only access orders and shipments assigned to them, creates a new order in a manual store. As soon as they create the order -- Boom, it disappears out of view, and they can never see it again. Why? It isn't assigned to them. And there is no option for assignment in the order creation screen in manual orders. One possible solution: create an automation rule where orders are automatically assigned to the user that created the order. But user-that-createed-the-order is not a possible field in the criteria section. Another possible solution: allow this assignment by default, where a user is allowed to access orders that they themselves created. In either case, please help. Thank you.
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We should not be forced to use one color scheme for the website. I HATE the color green and this alone makes me want to find another shipping solution. We should have: A list of color themes that we can choose from The ability to customize the primary and secondary colors We should be using our system colors by default. This needs to be moved up on the priority list and at least #3 should happen very quickly since all the colors have just been changed.
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Currently, the Time Zone in Settings >> Display Options >> Time And Units can only be set for the entire organization. That doesn't make sense, because a lot of companies have users in different time zones.
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Current: when getting rid of "Your Carriers" that ShipStation doesn't have a partnership with/offer, such as FedEx, it immediately gets deleted and there's no going back unless you want to go through all the work of reconnecting/adding it back. However, you prepaid for the additional carriers for the whole cycle and there is no prorated refund/credit for doing so. Suggestion: add the ability to cancel the additional "Your Carriers" fee and those additional carriers will be automatically deleted at the end of a cycle. (Think similar to streaming services that allow you to cancel your subscription, but because you prepaid, you can still enjoy it until the end of the cycle.)
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I want another person to be able to work on my ETSY store with me, but I don't want to give them full access to my financials. I want them to be able to help me ship products but without them seeing how much the customer paid for example. There should be a way I can add a team member and limit their visibility of my financials. would prefer for my team members to see the price the customer paid in shipping, but not their order total.
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Etsy is now able to print labels for much cheaper price: https://www.etsy.com/shipping/us/price-your-postage https://www.etsy.com/shipping They support USPS and Fedex. Much like Stamps.com. Please add Etsy as an Integration Carrier and allow to print label via Etsy's supported carrier.
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I think gift notes is most overlooked feature, I want to be able to print gift notes after shipping label, which I can do with custom packing slip, but I do not want packing slip itself if there is no gift notes, and it prints blanks after the shipping label
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I am requesting that you please give us the option to autofill SKU number in customs forms. For some stupid reason Asendia requires SKU in the customs forms to print labels. There is no way to autofill SKU that I can see and I've been told that there is no way to fill this in automatically in shipstation customs either (if i'm wrong please let me know) this is hugely inconvenient as the only way to print labels is to manually type this in for every international order now.
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