A User Restriction should be to prohibit seeing Customer Email Address and Phone Numbers. This is important because many Shipstation users have 3rd party fulfillment companies working from them. Protecting customer data is very important!
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I'm trying to use the recipient's Company name as a Field replacement for the email template., unfortunately this is not an option at the moment. Because of an integration with SAP, our orders come in with the company name and Customer name reversed in the order. This is preferable for managing our orders, but when emailing shipping notices to customers we get complaints, especially since the customer's name is included in recipient address.
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Hi. I made a mistake with my labels with some pretty high price packaging, forgetting to add insurance. I have $250 in my shipstation account, and my packages cost $220 to send, leaving me with $30 in the account. To fix my error, I must void the labels but it takes a few days for the $220 to credit back. Since the packages must be sent by tomorrow, this leaves me with 2 choices: Ask my coworker to add another $220 in to fix my mistake, but be unable to pull out that original $220 when the amount corrects. Not something we can do right now honestly. Or 2: Just go with the mistake and hope these fragile packages make it in one piece without insurance to back it up. I have to go with option 2, but had the void done an immediate credit back, I would been able to instantly correct my mistake with no issues. Thank you.
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For my industry, and some related industries, we sell items at prices to the 4th decimal point. So USD$0.0625 per unit. Shipstation does not have the ability to account for this, and it rounds up the price on orders it imports from our SAP integration. This causes the prices to round up or down overall and makes the packing and customs lists inaccurate. If there was a way to give users the option to set decimal points to the 4th decimal, you would be able to expand your customer base to additional industries. We are currently using a workaround internally to account for the discrepancy, but this workaround limits us to only working with our local office. If it were to be fixed, we could expand our use of shipstation to other locations globally.
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Please let us restrict a users ability to see the Onboard page. We are able to restrict every other page except for this. As an Admin, I don't want users adding new stores / marketplaces, adding carrier accounts, adding fulfilment partners, adding locations. This is the role of the Admin and/or manager. Not a user. Thanks
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Hello, We're looking for a feature that allows us to restrict order information (e.g. item name, quant, price, ship from location, etc.) at the shipment-level, not the order-level. As of now, any restricted user can see all items within a multi-item order, even items that are not assigned to them once a multi-item order has been split. This creates confusion when users are responsible for fulfilling only certain items within the order, and not all. Andrew
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Preview label used to be available as an option on the dropdown menu on the green Create + Ship button on the Order Details page. It is no longer available. We have customers who need overnight shipping, often they choose USPS. Problem is, USPS won't always guarantee Overnight delivery. It changes with the address, so, since we can no longer preview the label, we have to print it. If it comes up as 2 Day for Overnight Express, we then have to void the label, contact the customer and arrange for a different shipping method. We have been using Shipstation for 7 years and the preview label has always been available until a few months ago. Please add it back. Thanks.
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I have about 500 automation rules and I want to disable/delete a lot of them. We used the rules to split orders and products to out different warehouses but we currently do not need them anymore and I will have to manually disable them one at a time. I wouldn't mind if I could have done it with the API but there is no such endpoint to do so. If there is another way around that I would love to hear it. There should be a select all or checkbox to select the ones we want to disable.
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A USPS representative just contacted us. This representative said we should switch shipping platforms and use GrandShipper because they offer Merchant Rates and ShipStation does not. When will ShipStation offer Merchant Rates for USPS Priority Mail packages? https://usps.my.salesforce.com/sfc/p/#j0000000GyYH/a/t0000002lr9Y/gpV98CU4BvHuLc4yRS.1adZwHiP.4FknKbcTMctnerM
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Every day when using ShipStation our active sessions will encounter an "auto-magic" logoff. We think it occurs around 4-5 hours of productive work. When contacting SS support they are also unsure what the exact duration of timing variable is also. We receive no 'real' warning OR method to extend our active session. Work is interrupted and productivity declines as we are forced to log back in and try to recover our current tasks. Seems like this should be an individual user setting, with the ability to extend up to a working shift e.g. 8-12 hours.
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It would be useful if you could schedule a pickup for your shipments right from the batch screen where you print your labels, pick list, etc. Currently you have to go to shipments, then schedule pickup. Something like this:
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I'm curious if anyone has dealt with request to remove a customer's personal information from their systems in response to GDPR, CCPA or other privacy laws? ShipStation and its APIs don't seem to provide any functionality for this. And especially in the case of customers and orders that originate from a linked ecommerce system, it does not seem possible to update personal information and replace it with annoymized data. Has anyone dealt with this successfully?
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We want to prevent users from creating new shipping defaults and overwriting existing data. Below is a screenshot of the Product Management user permission. One would think that this would allow you to prevent the user from modifying product shipping defaults. That is NOT how it works. It simply blocks the PRODUCTS tab from being accessible but still allows the user the overwrite any existing shipping defaults. Defaults that are overwritten could have catastrophic consequences for business owners that are unaware a user may be creating new shipping defaults. Please correct this quickly!!
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