Showing results forย 
Search instead forย 
Did you mean:ย 

Cubic Pricing error or integration problem?

New Contributor

I am not being offered cubic pricing when creating a label. Sizing is 6"x3"x4" - which according to would be almost $2 cheaper than priority.. Am I supposed to do anything extra to be offered this? We use pirateship and it comes up... but not with SS... and I dont want to use two services ๐Ÿ™‚ TYIA!


Howdy there @samosetmg


Thanks for joining us here in the community! We are very happy to have you with us ๐Ÿ™‚ 


If you have a directly shipment example, my support team would love to check into that with you to ensure you are seeing cubic pricing when intended! 


Just to make sure that you have the resources we have available, please check out this Knowledge Base article about Cubic Pricing in ShipStation, just in case you haven't seen this yet ๐Ÿ™‚

From Moderator Davis, May the force be with you!

Thank you. What would you like to see? A screenshot of the shipstation and pirateship pricing? Or should I email? I checked the knowledge base and it mentioned that cubic would just show if it was cheaper.. which it didnt even offer as an option - and thats why im here ๐Ÿ™‚

Hey @samosetmg


Your best bet would be to reach out directly to our Support team! This can be done either via email at or via Chat Widget where you can talk with one of our agents live in that chat window! They will have the tools on hand to confirm that cubic rates are making it to your account as intended. 


You are absolutely correct from reading that knowledge base article, only when the cubic rate that is provided is cheaper than the priority rate that comes thru, would we display that over the priority rate ๐Ÿ™‚ 

From Moderator Davis, May the force be with you!