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james35
First-timer (legacy)
Status: Investigating
We want the FROM address set to our domain so that 'via Shipstation.com' does not appear on gmail. We also want to include your spf/senderId records in our spf/senderId records, have the email signed with our DKIM key and have the links use our subdomain instead of email.shipstation.com. Here's how this works on a few of the major ESPs: http://login.mg2mail.com/help/Content/Listrak_Manual/Branding%20Settings.htm https://mandrill.zendesk.com/hc/en-us/articles/205582387-How-to-Set-up-Sending-Domains https://sendgrid.com/docs/Glossary/email_authentication.html This will significantly improve deliverability and professional appearance. Best Regards, James Fredley VP of Marketing Technology FilterEasy
137 Comments
lanbosmilsim
Rookie

@HHEbut if the email is sent from tracking@shipstation.com and has a reply-to email address for your actual store email, then when they reply it will go to your email instead of tracking@shipstation.com. Problem solved. It still won't look like it came from you@store.com but the replies will at least go to you@store.com instead of bouncing back from tracking@shipstation.com.

HHE
Occasional Contributor

@lanbosmilsim true! The real problem though, is that we are having this discussion 7.5 years after the issue was reported to ShipStation. 

lanbosmilsim
Rookie

@HHE  If we're being completely honest, this thread alone almost made me abandon shipstation altogether. I'm still on the fence. I use zen cart and the recent update Stamps.com made when USPS Ground Advantage came out earlier this month broke my ability to postback tracking info and their support cannot figure out the problem. So I found shipstation and everything works perfectly...except this email issue. As a programmer myself, I know just how easy it would be to implement my temporary solution. Requires no DNS modifications of any kind for them or for us. It would literally just be a programming change to add the reply-to info into each email sent. Again, it's not a perfect solution like you have with almost EVERY other place that sends emails on your behalf, but it would at least solve delivery AND reply issues.

shipping175
New Contributor

I'd really like to see this feature, we are currently programming a replacement to this, which takes time and resources since Shipstation can't accommodate this in over 7 years. Email deliverability is more important than ever and customers like their delivery and confirmation emails. 

JessaM507
New Contributor

The lack of this ability is the main reason why I’m actively looking for an alternative to ShipStation. I get angry emails regularly from people who don’t check their spam folder first. Emails go there because of the lack of authentication. It’s really a slap in the face that it has been ignored for this long

UniquelyGeekly
Occasional Contributor

Its honestly stunning that this issue hasn't been rectified given the time frame.

 

Gmail and Yahoo have recently announced they're further tightening up their spam protection and others will follow suit.  Given that a large number of my shipping notifications (that I send on behalf of artists whose stores I run) end up in peoples spam folders already this is very worrying.

Please address this ShipStation!

rmowles
Occasional Contributor

Only years of requests and 14 pages of requests in this thread. Can't be that important right? Hmm.