Original post from user D5379
The get rates api is returning this
"Message": "An error has occurred.",
"ExceptionMessage": "No applicable services were available for the configured shipment",
what should i do..?
quick response will be appreciated.
This message means your ShipStation account has no carriers added to it yet. In order to get a rate, you will need to first add at least one carrier account to your ShipStation account.
In the ShipStation UI, go to Settings > Shipping > Carriers & Fulfillment to add your carrier accounts.
I go the same situation and I have both USPS and UPS with ShipStation attached and the toolbar calculator simply has never worked. I've never bothered to submit this to your support staff or engage in a trouble shooting session --- I just open up my standby UPS account and do my calculations over there.