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Incorrect warning when changing address in split order

david_dean
Frequent Contributor

I have an order that I split into two shipments because an item was out of stock.  I sent the first shipment a couple months ago.  I just heard from the customer that they are moving and need to update their address for the remaining shipment.  When I changed the address on the order I was warned that a label had previously been printed using the original address and should be voided.  That's not correct!

1 REPLY 1

R_Dani
Occasional Contributor

Great question. There is no guidance on how to change an address when a customer has notified us that they have moved and that their NEXT order should go to an updated address.