05-04-2022 05:39 PM
I have an order that I split into two shipments because an item was out of stock. I sent the first shipment a couple months ago. I just heard from the customer that they are moving and need to update their address for the remaining shipment. When I changed the address on the order I was warned that a label had previously been printed using the original address and should be voided. That's not correct!
10-12-2022 04:44 PM
Great question. There is no guidance on how to change an address when a customer has notified us that they have moved and that their NEXT order should go to an updated address.