Order Summary missing critical info after items have shipped.
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โ02-02-2023 03:15 PM
For some reason the order summary screen no longer shows the weight or package size after the item has shipped. If a customer claims they are missing an item the 1st thing we do is check the package it was sent in along with the weight. The information used to be there????
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โ02-06-2023 10:52 AM
Hey there @CSN_Shipper,
My first recommendation would be to reach out to our support team so that we can see whats going on here. I absolutely understand wanting to get to the root of this order summary behavior you're describing.
From Moderator Davis, May the force be with you!

