05-20-2021 06:01 AM - edited 05-20-2021 07:40 AM
Update:
It is fixed after I changed the password.
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Hi guys, I am currently under free trial and want to try ShipStation Connect for the barcode scanning feature.
I just installed ShipStation Connect for Mac and try to register this computer, but after typed in the username and password, it shows "Error: There was a server error while authenticating this account".
I watched the video of installing the ShipStation Connect and the account in the video connects the system smoothly. I searched this error sentence and didn't find any posts about it.
I noticed that ShipStation Connect has to work on workstation. I don't really understand that. Does workstation mean I have to have a database like MySQL?
Thank you!
06-07-2021 01:23 PM
Hey there @PPE,
Its great to see your posts in the community! We appreciate the contribution, especially with finding the solution and updating your post! Thanks very much!
I just wanted to follow up to confirm that you do NOT need a database to run ShipStation Connect. In that regard, when we see the word "Workstation" it is referring to the physical PC/Mac you are working from. Different user profiles may be signed into that same workstation at different times, but it is still that specific workstation.
I hope this clears that aspect up!