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Global Post

Anna
First-timer

Does anyone know if it's possible to opt OUT of Global Post?  All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ridiculous.  I didn't even know I was using Global Post -- I assumed my USPS packages went through customs and then on to their destination country.  

In addition to shipping through Ship Station, I also do shipping through Etsy.  Etsy package labels print all the customs information and they just ship straight to the destination with no problems -- I've never had a complaint.  I've had three complaints from this global post link just in the last month and I've wasted a lot of time trying to get some answers.

 

Their service is awful and I want out!

4 REPLIES 4

SuperMgr-Sarah
Community Manager
Community Manager

Hi Anna, 

 

To use GlobalPost services, you have to select the GlobalPost service from the services drop-down:

SuperMgr-Sarah_0-1616455982142.png

 

If you are not choosing GlobalPost services but your international USPS shipments are going through a domestic sorting facility, it's likely they are using the Global Advantage Program (GAP) from Stamps.com, which does occur automatically when you choose international services using your Stamps account in ShipStation. I did some research and it looks like you can opt out of GAP if you contact Stamps support and request they disable the feature on your Stamps.com account. Here is the general Stamps support number: 1-855-860-7867

 

If you need your Stamps.com account username, in ShipStation go to Settings > Shipping > Carriers & Fulfillment, then click the settings icon next to your Stamps account. Your username should be the first item in the settings pop-up.

Sarah H.
Austin, Tx

info679
First-timer

Hi Sarah, (sorry if I duplicated this post) this is not directed towards Shipstation per se but you need to know Stamps did outright lie about this.  I received the email stating the implementation of GAP...I reviewed their FAQ, it states quite clearly that the service is automatic for new subscribers to Stamps.  I am not a new user and it states very clearly that I must Call to Opt In which I never did, they forced it without my approval.  I just tried to process an International order and when I printed the label it came out as a GlobalPost processing center. (nothing in the dropdown about this)  I called Stamps and the employee on the phone was very irked that I wanted to cancel and then told me it would be TWO Days for the change to take place.  This in my view appears to be more of a penalty for those that cancel.  Must suck working at Stamps if every change to a spreadsheet or notice takes two days to update.  I logged into my Stamps acct and there is nothing that indicates that this service which you pay for is active.  My acct simply states that I have a Stamps.com Pro Plan - Shipstation account and I can mail packages, letters domestically and internationally.   This is a very deceptive trade practice on Stamps part.

SuperMgr-Sarah
Community Manager
Community Manager

Thank you for posting about your experience. 

 

You are correct that accounts created before August 6, 2019 would need to opt-in to the Global Advantage Program (GAP). Given the interruptions to international shipping in recent months, including shipping suspensions to Australia, New Zealand, China, Hong Kong, etc., Stamps.com rolled out GAP for all accounts. This was done in partnership with GlobalPost, as their service to international destinations remained unaffected by USPS’s closures. The intention was to enable businesses to continue shipping to these locations without interruption. 

 

This was done with urgency to address these unprecedented shipping interruptions. We apologize for the lack of communication around the rollout. There are no additional subscription fees or charges to use the service, and we price protect rates by keeping shipping costs at current USPS rates or below. 

 

We have contacted our support team to share your feedback in regards to how this was handled. If they give us any further details that will be helpful to the ShipStation Community, we’ll be sure to share them here. 

Sarah H.
Austin, Tx

brandons
Occasional Contributor

I was also forced into this program and have talked to both shipstation and stamps.com and was told that I needed to contact Global post to have it removed.... 

 

The Stamps number in your first reply hangs up on you as soon as you call it. 

 

I've spent many hours trying to cancel something that I never signed up for and has caused many issues with delays in our shipping and lost packages.