ShipStation Community

When using a Shipping preset where the package type is NOT package (but instead a different value, such as "Flat rate envelope"), the preset fails to pre-load the option in the package field.   E.G.   if Preset is "USPS Priority mail" with package type as "flat rate envelope" The preset will only change the carrier, but it will not set the package type as above. ... View more

Some of the issues I have come across in the new layout are:   unable to use shift to highlight more than one order when printing a batch, the batch summary doesn't print when switching between stores the columns go back to default when printing labels, 'create and print' is the new default instead of just 'create' Those are the main issues after my first visit to the new layout.  Another general gripe is the font size on the picklist.     If anyone has any insight, that would be great. ... View more

This new order details view when I open an individual order is far too large and intrusive. Please revert back to the old view or make it the same size as it was prior to the forced update. There are many reasons why many chose to stay away from the new view and this is mine.  ... View more

The New Layout is terrible, and since we are being forced to use it, we really want to bail and use another app. We have used ShipStation for three years now, and have done 50,000 orders--why make us use something as bad as this. We ship alcohol, so there is ZERO chance of you making any more money off of us. Raise the price on your old, good product. Come on, fire these meathead marketing people and you won't even need to alienate your customers to raise more revenue! ... View more

@Moderator-Davis When can we expect some real communication about improving the new interface? Simple 'we hear you and are glad for the feedback' posts are not actual communication. Release notes after the fact are not helpful when there are ongoing issues that are costing us money every day and we have no idea if you're even working on them or have any intention to. This update is causing us costly issues every day and we're not interested in being strung along and told 'we're working on it' for months or years.   For instance, the intended workflow of the 'Create New Shipment' button seems terribly thought out and is a poor replacement for the old restore order function. At best it wastes time, at worst it causes inventory issues, doubled shipments, etc. The fact that it does not auto-populate the items manifest after creating a new shipment is a no-brainer fix that was reported OVER A YEAR AGO and remains unfixed. This is not a 'learning the new interface' problem, it's not 'this is new, I hate it' complaints that I know often accompany updates, this is inherent to the design. This is just one of many issues that were both reported and should've been fixed long, long ago. It seems as though you simply ignore any customer feedback.   I'm becoming increasingly enraged at shipstation's complete lack of customer relations. ... View more

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It takes a little time to enter in all the require info for a shipment (dimensions, weight, insurance, etc.).  It takes even longer when the rate tries to refresh after each piece of data entered.  Give the user the option to auto refresh rate or not.   ... View more

So since V3, one of the MANY issues I have found is that when you combine two orders, the shipping they paid just shows one of the orders shipping costs. It also shows the order total as only one of the orders, not both orders combined. So if you need to refund access shipping you can't see how much they paid and have to go to your site and check the orders that way. Anyone else have this issue or have a fix? So tired of paying to beta test with no fixes for any of these issues and radio silence from ship station support.  ... View more

i tried the new layout I like but few bug doesn't show when the other shipper ship  and it doesn't detect the Dymo scale  so i went back to the old layout hope it get fixed before the new layout  get forced out to use it anyone else have the problem?  ... View more

Amazon has released a new update for Amazon Buy Shipping, adding UPS Ground Saver. Information can be found on the Amazon forum We have Amazon Buy Shipping enabled for several clients, but they are unable to select UPS Ground Saver through Shipstation+Carrier Amz buy shipping. ShipStation support states: Jovs here from the support team: "I have discussed why UPS Ground Saver is not available on Amazon Buy Shipping. I learned that in ShipStation, UPS Ground Saver is only available with UPS by ShipStation, not with Amazon Buy Shipping." Why is this unfair limitation in place? Why can't clients choose this shipping method through ShipStation - Amazon Buy Shipping? Amazon Buy Shipping is crucial for clients who sell on Amazon. Can you address this issue? Thank you for your time. ... View more

I think it's ridiculous that once you have changed to the new layout there is no going back. When you change you have no idea what is going to change until you start using the features of the new layout. Well, the new layout leaves much to be desired. The 1 big thing my company uses is NOT on the new layout.  We used to be able to load the shipment, weigh it and the USPS cost would appear then just below that, if the UPS ground cost was less than the USPS cost a gray bar would appear letting you know that there was a price difference and allow you to choose which option you would like to use. (my company only uses USPS and UPS as shipping options) This feature is NOT in the new layout. There are price comparisons that can be checked but you must click on each one in the drop-down menu to view the price difference. It is no longer an automatically seen comparison. Extra clicks take extra time and extra evaluation of the best way to ship the package. Lost time means lost money! I don't care what business you are in or what you are shipping. More time means less money being made. We are a small company and our busiest shipping time of year is August through January. We have very few employees so shipping efficiently and quickly are both VERY important. The easier it is to ship the sooner it gets done and the more time there is to accomplish other tasks that need to be done for our customers.  Old layout with comparison available for viewing New Layout without comparison and need to click through carriers Option to view in old layout but no option to revert back to the old layout completely From these images you can see in the red boxes what we had in the old layout and what is missing in the new layout. You can also see that we can view the order in the old layout but can't revert back to the old layout which makes no sense at all.  Please fix this ASAP before my carpal tunnel returns from all the extra clicking. Thanks for considering! ... View more

I mean what is going on?   ... View more

  Is there any way to disable the pop ups in the Awaiting Shipment page? The pop ups can stack in multiple numbers and when closed will selct the shipment under the 'x' and delete prior selections. I use Shipstation on desktop only. See image for reference. Thank you in advance for your help! ... View more

Since using the new design for shipstation, "ShipStation Connect" forgets the default printing settings for packing slips and labels. Packing Slips should print on our laser printer Labels should print on our label printer Nevertheless, since upgrading to the new version, each day we prepare labels and packing slips, choose the correct settings and then have to select the checkbox to "Save as Packing Slip print default" or "Save as Label print default".   After doing this at the beginning of each day, it seems to remember for the rest of that particular day.  But 24 hours later, all is forgotten in ShipStation Connect. It can't recall which documents go with which printer.   Am I the only one? ... View more

I understand the shock of the V3 upgrade can somewhat be attributed to layouts and getting adjusted, etc. What I can't get over is just how slow everything is when you're clicking through the data. We've done our best to automate, create typical shipping presents, etc... but the fact remains, many orders require clicking or tabbing through the shipping fields.   Here's the problem. Every time you update a field, such as weight, height, width, depth, carrier, service, box type, etc...... the page freezes for about 1-2 seconds as it updates the shipping cost. This is not workstation specific. I've tried on our slower terminals and also on my blazing fast gaming machine.   Is there a way to turn off the auto-update on the shipping cost caluculation? Ideally it would just wait for inputs to stop being made. For example, if I update one of the fields it would wait just a second to see if I was updating something else. It would finally push the new cost after I stop typing or tabbing for more than 1 second.   This may come off as nit picky, but it just feels like slogging through a swamp while I'm trying to be fast and productive.         ... View more

Currently batch summaries are only available in the legacy view - we do a lot of split shipments between two fulfillment facilities which requires V3 to notify customers correctly in our Shopify platform. Please add Batch Summary printing to V3! ... View more

The new UI release no longer shows the amount of the discount applied (via a Shopify discount code) to a transaction. We see order Total and Total Paid... and now we have to get out our calculators, because the discount amount isn't shown. We use that number in our operations, and we'd like to have it back.  ... View more

Would love to see the Age Column in days as soon as 24hrs has passed and not after 72hrs! ... View more