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We used to be able to calculate exact shipping costs for repeat customers off of an old order. This feature disappeared in the new platform - huge oversight by ShipStation!
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The majority of our orders are multi-package shipments. This functionality in ShipStation is lacking. There is an option to add our own Custom packages under Settings however that does not work when creating multiple packages. Please add a drop down in the multi-package screen where the size, weight and insurance amount is located so when we select the custom package the dimensions and weight is automatically filled for each package. This will help with linking up the items/quantity that has shipped under that package tracking. We need to know what item & qty corresponds to each tracking/package. All this data needs to be available in API to send to NetSuite. The current solution of having to split orders is costly, or creating sets, does not work for us.
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Hello, There have been some other comments from others on this forum and I would like to add to them - it would be very useful for ShipStation to integrate directly with dimensional scales, like they do with regular (weight-only) scales. We recently purchased a dimensional scale and must use a third party application to bring in the data to ShipStation. This works, however it is slower because of the separate application communicating. Thank you for the consideration.
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Hi, I was discussing with support and they requested I post this feature request. When two packages are sent from one order we want to print the item numbers on the separate labels matching to the separate product in the packages. Example: we ship item1 in pack1 and item2 in pack2 on the same order we want each label for pack1 and pack2 to have that item SKU from the Product field in Shipstation.
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We want people to be able to edit or cancel an order up until the point that the order has been added to a batch. Can we have a function where Shipstation will add a note or tag in Shopify when that's happened? I can then sync that with my order edit app.
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Would be nice to have a report that shows a shipping label was created but has not been scanned by UPS, USPS or any other carrier. Issues are: - Labels don't always seem to print in batch printing, even though they all show as printed - Labels are sometimes "lost" after printing (I know, hard to believe....)
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Often I get phone calls or emails from customers who never got their packages delivered to them, and I had no idea? It would be very useful if the shipstation software would have a column with a "D" as the order was delivered and completed. Or a red mark alert that shows the shipper that the package was not delivered yet and it needs to be tracked!
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We have several items that go out every day that are not tracked by inventory. Unfortunately, their quantity is automatically set at zero and will alert our shippers every time they ship one of these items. Not only does this cause delay in the shipping process, it also floods our inventory system with unnecessary alerts. Hiding the quantity will streamline shipping while allowing proper tracking on other items, and will also prevent the alert system from throwing any false-positive errors.
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After printing the labels, show the orders under the shipments tab in order the labels that were printed. Seems to me that this is pretty basic and not sure why this not be the standard way to show them. BTW - this release is horrible. Not sure why you felt the need to do it. Would love the option to go back to previous version.
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Please consider adding "Custom Field 1" as a column under the shipments tab or Consider adding "tracking #" under shipped items on the Orders tab. I'd like to be able to pull up orders for a customer and allow them to see the their tracking numbers and their PO numbers (custom field 1 data for us). Thanks. Bob
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Nowhere in the documentation does it state that the column headers of your CSV have to have NO special characters, but this is true. Not even a simple hyphen is allowed. However, instead of informing the user of this fact, the system just sits and spins on the "importing" message for an hour or more. Besides adding this to the documentation, there should be 2 lines of code to check the first line of the file for those characters and report an error message to the user. Chat support didn't have this documentation either. We only figured it out because I remembered it happening years ago, and we brute force tested uploading the file without the "#", then without the "/", then without the "-" until we had only the 26 letters of the alphabet, plus spaces, left. This is such a basic thing (importing orders) I don't know why it hasn't come up and been identified, instead of saying "just use our column headers exactly" without knowing why that makes a difference when you're manually mapping columns.
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Currently, Shipstation offer air freight services for FedEx, but not ground freight services for FedEx like FedEx Freight® Priority FedEx Freight® Economy Please include these for freight as it will be cheaper and more popular than the available FedEx freight services Shipstation currently has which is FedEx 1Day® Freight FedEx 2Day® Freight FedEx 3Day® Freight
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The error message should tell you WHERE to fix said error. As it stands currently you have no path to fixing the error/how to trouble-shoot. For instance, I got this error message "The postal code is not valid for the selected Province. Please correct the postal code or select a different province." Ok fine...but where do you want me to fix this issue? After a chat with Support, she went into the order itself, and noticed that the city of Montreal was written the French way with an accent (it is a French city after all). She removed the accent, and that seemed to solve the problem. How am I supposed to trouble-shoot this on my own? The error message for one, was talking about a postal code/province issue, not a city issue, and I had no indication it was an error with the customer's address. It's very frustrating that when you get an error message there, as I have had a few times this week, it doesn't give you any indication of where it is you can fix the issue. I've had to start a chat with Support three times this week because the path the trouble-shoot the issue is so unclear since the update (and I say this as someone who's been using Shipstation for many years). In general, the update feels very buggy, I've gotten 3 different errors in the last week alone.
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We have our SKUs set with a default shipping method, however, the default is only applied if there is 1 X SKU. If we have multiple of the same SKU, the default is not applied. We really need a solution to be able to set default shipping methods for 1 X SKU.EXAMPLE 2 X SKU.EXAMPLE 3 X SKU.EXAMPLE 4 X SKU.EXAMPLE 5 X SKU.EXAMPLE 10 X SKU.EXAMPLE Etc.
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There is already a feature that lets us automate package dimensions based on criteria set. We should be able to define MULTIPLE packages or at least pick from saved Multi-Package sets to automate this feature as well. In our case, we ship using our own custom boxes and when big orders come in we have to separate big orders into smaller packages. It is a feature that has been requested here & here: https://community.shipstation.com/t5/Orders-Shipment-Management/Create-Automation-Rules-for-Multiple-Packages/idi-p/4764 & https://community.shipstation.com/t5/Orders-Shipment-Management/New-Feature-Automate-creation-of-multi-packages/idi-p/2363
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We would like to be able to upload a document that would change specific data fields on multiple shipment numbers after an order has been shipped. For example, we use the "to buyer" field in "order notes" to designate the specific fulfillment center in the network that the order will ship from. Sometimes, after the order is shipped, we are alerted that the order was actually transferred to another location. What we would like to be able to do is update all transferred shipments for the week with one upload that will change the data in the "to buyer" field for the shipment numbers we've identified. In our case, we have 9 different fulfillment center options.
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Hello! We are looking for a way to track in the "Activity" when a tag is added/removed. Is there anyway this can be done?
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I would like the price the customer paid to show up on the preview section - see attached. The previous version of the software did show this. (I do know that if you click into the order it shows the price, but that is one more step that is unnecessary).
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I have some feedback on how I would like to organize the UI while shipping an item, specifically while utilizing the sidebar. Example below. I would like to be able to drag and drop the fields. For example, we always ship from one major customer, through UPS, and they're always packages. We never use confirmation or insurance. So, the only fields we need to edit, and we do need to edit them on every order as most orders are unique, is weight and dimensions. I would like to open an order through the sidebar, and be automatically directed to the Weight input field, then I press TAB once to get to dimensions. UPS does not work with ounces and always rounds up, so ounces is redundant. Then, I enter length, TAB, width, TAB, height, TAB Create+Print Label. It would eliminate the use of the mouse and save me a significant amount of time while processing numerous orders.
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I have some feedback on how I would like to organize the UI while shipping an item, specifically while utilizing the sidebar. Example below. I would like to be able to drag and drop the fields. For example, we always ship from one major customer, through UPS, and they're always packages. We never use confirmation or insurance. So, the only fields we need to edit, and we do need to edit them on every order as most orders are unique, is weight and dimensions. I would like to open an order through the sidebar, and be automatically directed to the Weight input field, then I press TAB once to get to dimensions. UPS does not work with ounces and always rounds up, so ounces is redundant. Then, I enter length, TAB, width, TAB, height, TAB Create+Print Label. It would eliminate the use of the mouse and save me a significant amount of time while processing numerous orders.
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