ShipStation Community

We use fedex for most of our shipments with a delivery confirmation set as "direct signature"  We tried creating an automated flow for this, but it does not come up as an options The automated flow for delivery confirmation has only 4 options currently: No confirmation, delivery, signature, adult signature.   why not give us the same options as when creating a label? this is very important to us so that we can set up our flows correctly. Please if someone has a solution let me know.   Thank you ... View more

Sirs, I'm doing my best to get used to the new Order Page layout. I have a sincere request. Can the "Tags" drop down be relocated to where it originally was. It's current location makes no sense. Also is the "Apply" click really necessary? There is so much dead air and mouse movement now, it is really frustrating for someone that doesn't ever deal with the changes implemented on the new page. It feels like my mouse is traveling miles now. Please see my attachment with the example of what I'm talking about. ... View more

Is there any way you could look into making the order summary font a little bigger?  It is very hard to read.  The owner who is not in my location would truly appreciate it.   I know you could enlarge it before you print on the printer.  But he is not very technical, and if I am out of the office this location wouldn't be able to either.  Thanks for any consideration   ... View more

The End of Day workflow is very clunky currently. I want to submit some feedback and a suggestion to create the ability for users to pull up specific tagged orders and close the end-of-day forms with the tag.    We process orders over multiple days (ex. Mon-Wed), and shipment carrier will come for that group of orders at one point in the week, so I tag all the orders from that shipment accordingly, but when I need to close End of Day it's very time consuming to go through every order and line up the name of the order with time it was received, etc.    If I could simply bring up the tagged orders > shipments > print > End of Day forms as an option, it would be much easier.    Please consider this, thanks  ... View more

I have ran in multiple instances where my customs declaration was empty and I had an very long order to then manually create the declaration. I have been looking for a way to force Shipstation to create said declaration from the order information. A feature like this in "Other Action" would help and save a lot of time to people with this issue. ... View more

A useful function that is currently not available would be to have an automation rule to split orders with a certain product. For example we sell clothing and eyewear but we also sell floor mats. Because the size and shape of the floor mats we have to split the orders up and ship the clothing and sunglasses separate from the mats. We have to manually do this every time. I good function would be to have that automated, it would just save us so much time and shipstation looks like it would have the ability to do it but currently doesn't. ... View more

Can we have a feature to duplicate box dimensions for the same product with multiple items. I want to automate as much as possible and I have hundreds of SKUs that I should be able to say duplicate box info and weight per item, then auto-assign to the user. But instead, I have to manually go through and adjust these orders (for order with more than 1 item). ... View more

I've seen similar posts for years , but I'm really hoping to boost some interest in this topic here as it seems to continue to be an issue for shipstation users.  Adding a restriction to hide product & total prices by user would be highly beneficial to our business. We have a user account set up for our fulfillment center but this gives them access to our customer list, unit prices and order totals ultimately giving them the ability to beat our prices and act as a competitor or raise the prices on us for fulfillment as we increase our prices to keep up with material cost increases.  Admin users should be able to view pricing and order total information but users at the warehouse or fulfillment level should only see SKUs, Quantities and shipping information. No prices or order totals should be accessible for warehouse employees as they are only responsible for picking, packing and shipping.  We're really hoping this can be resolved because we're a small business and each time we raise our prices to keep up with labor and material cost increases our fulfillment center sees that we've increased our prices and they send us a price increase for the same percentage and around and around it goes.  Hoping to get some interest here. I spoke to customer service and so far there is no answer for this and they directed us here.  ... View more

When an order is cancelled in WooCommerce then its cancelled in Shipstation. However, if we un-cancel an order in WooCommerce and move it to processing it does not un-cancel in shipstation and move back to Awaiting Shipment. ... View more

We had an unfortunate theft during the holiday.  Someone marked a very expensive order as Shipped Manually, entered a bogus tracking number and took the box home.  We only learned of it when the customer asked where their shipment was. An added User Restriction should be the ability to mark an Order Shipped Manually.  In our operation, we have never used that button and I can't think of a reason why someone whose job it is to only print shipping labels and correct bad addresses would very mark an Order as Shipped without producing a label and allowing the app to mark the Order as Shipped. And on the subject of correcting bad addresses, that should also be a restriction by User.  A shipper could ship to themselves or a friend. ... View more

First off, your support team is terrible. I've been argued with about this for weeks. Everything from "we don't notify marketplaces about letters" to "that's a feature that you'll need to request". No, it's a bug. When ShipStation uploads shipment info to Amazon for First Class Letter, Large Envelope or Flats it tells Amazon it's a package. Instead, it needs to upload as "First Class Envelopes". This negatively affects metrics on Amazon because the only tracking exemption is for First Class Envelopes. So every day I have to go into Amazon and change what ShipStation sent for each order.  ... View more

I often need to make a minor edit to an existing customer. Why can't I do that manually? It's a bit ridiculous that I have to upload a CSV to make a single change when it could be done in seconds. Also, once a customer is created, why can't they be edited manually? Again...upload a CSV to fix a single item. This seems archaic. ... View more

We use a 3PL partner.  If labels are voided and reprinted by the 3PL, a second postback is not triggered to update the cost and tracking number.  This leads to inconsistencies between Shipstation's "real" data and the "old" data that was posted back to our DB.  It keeps us from being able to give accurate shipping information to our customers without manual intervention. https://help.shipstation.com/hc/en-us/articles/360026157751-Void-Labels According to this "help" article, this is how it was designed:   "If you create a new label for an order after voiding the original label and reship the order, the store that the order originated from will not be notified with the new shipment and tracking information."  This is not helpful, as it seems to intentionally leave inconsistent data between our systems.  Could we please get the option to receive a postback when our 3PL voids and reprints a label?   ... View more

ShipStation had a bug that resulted in my receiving errors b/c of a delayed shipdate when I went to create my label. It kept giving me an error and asking me to update the shipdate. I would do this and would repeatedly get the error. What I didn't realize until it was too late was that I was getting charged for the label each time even though the error prevented me from actually printing it. So I got charged $51 6 times and still didn't get a label.  In resolving this ShipStation will not refund the money to me. They will only put a credit in my Stamps account.  So my NEW IDEA is to refund money that was charged due to errors in YOUR system. With a $300 balance in my account I am now held to shipping through you and I have spent $300 more than I intended to spend this year.  This policy is unfair and bogus and a way of you generating false revenue.  ... View more

Emails to customers are more personable when you address them in an email by just their first name instead of their FULL NAME.  It would be nice to have this option as I have reverted to not addressing the customer by name at all instead of addressing them by their full name.  ... View more

Hi ShipStation Community,   We are new to ShipStation and are enjoying the efficiencies the platform provides.     One problem we have come across however is the inability to split ship an order with a single SKU and a qty of 1.  This might sound a little counter intuitive, however, we have several bundle products and whilst these look to ShipStation as 1 product they are actually many products and need to be shipped on separate labels.     It is possible to create a second label once one label has been created but this has the problem of not updating the market places with both labels and thus creates unnecessary manual entry.    The other approach would be to import the line items of the bundles which should be possible through our WooCommerce store.  In-fact, the plugin 'WooCommerce Product Bundles' exports line items to our accounting package Xero, however when the bundle is imported into ShipStation it appears as a single SKU with metadata explaining the items in the bundle below   We also have these bundles being imported from eBay, which as a platform does not allow the same product bundling (with individual SKU lines for the bundle) as far as I can tell.     All in all, it would be great if the system would allow all orders to be split-shipped.    Do let me know if I am missing something or can provide greater clarity.  ... View more

Hi - We had an order that was placed late October 2023 with a Unit that was entered as: 2 OC375 by the customer. When the order was imported into Shipstation the OC375 was completely dropped from the labels address.  Normally, an indicator would have been given about a discrepancy.  Now, the system just deletes information without notification.  At present we have a package stuck in Panama because the OC375 was a unique identifier for a freight forwarding company so they would know where to deliver the package in Panama.  Would be awesome if shipstation had left the address information as entered instead of attempting to make it fit into a set parameter that may not be accurate for every location and can thus cause delivery problems.  A simple notification would have been perfect so a human could decide what needed to be done.  Now, I have an understandably upset customer because she submitted all the proper information and may never receive her package because of shipstations "rules". Thank you for your consideration. ... View more

I want to be able to scan the Batch number from the batch summary page.    This would necessitate having a barcode on the batch summary page.    Is this an option? ... View more

We would like to prevent a specific user from making orders that are from certain Stores. Right now, a user can make a New Order, select an incorrect "Store", then "Configure Shipment" for the order. Since the Configure Shipment window opens automatically after making the order, this user can even select an incorrect "Ship From" location and generate a label.  This completely sidesteps the user restriction "Restrict this user to only see orders/shipments assigned to them". We have an automation rule that automatically assigns orders from a certain Store to this user, but since the process automatically proceeds to the Configure Shipment page, the user can completely bypass this automation rule and make shipments for an order that isn't assigned to them. This automation rule does apply correctly if the Configure Shipment window is closed after making the order. If the order is made for an incorrect Store, the order disappears for the user (intended interaction), and if the Configure Shipment window is closed on an order for the correct Store, the user can still see the order.  Our goal is to allow a user to make a New Order (manual) and only allow them to ship from a single Store, and a single Ship From location. ... View more